Patient Services Coordinator/Representative - Tonawanda, NY

CQ Partners; City of Tonawanda (NY); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health

Dental

Vision

401K

FSA

PTO

Paid Holidays

Job summary

Hearing Evaluation Services of Buffalo is seeking a motivated individual to manage the front office and represent the practice in Tonawanda, NY. Hours are Monday–Friday 9AM–5PM, with occasional 11AM–7PM shifts; travel to Williamsville, Orchard Park, and Amherst may be required.

Salary negotiable upon experience; benefits include Health, Dental, Vision, 401K, FSA, PTO and paid holidays. Ideal candidate has customer service experience and comfort with Microsoft Office.

Qualifications

• High School Diploma required, Associate's degree preferred.
• Background in customer service or retail.
• Must be computer literate in all Microsoft Office programs.
• Must be able to work well independently, as well as in a team setting.
• Excellent people and customer service skills.
• Ability to handle heavy phone work and provide top-notch service.
• Strong organizational skills.
• Excellent communication skills.
• Prior medical/healthcare office experience a plus.
• Independent worker, thinks on their feet.
• Ability to multi-task.

Responsibilities

• Handle patient calls and effectively manage schedule.
• Contact patients to confirm appointments.
• Track and report daily scheduling metrics.
• Effectively handle telephone inquiries.
• Greet patients immediately upon their arrival and provide excellent customer service.

Skills

Customer service

Phone etiquette

Communication

Multitasking

Team player

Education

High School Diploma

Associate's degree preferred

Tools

Microsoft Office

Job description

If you are looking to join a positive, team-oriented culture with staff members that have a passion for helping others, come grow with us. We are a not-for-profit audiology practice in Western New York with several staff members that have been with us for decades. Audiology is often listed as a top healthcare profession and our employees love the work we do!

Hearing Evaluation Services of Buffalo is looking for an energetic and motivated individual to manage the front office and represent our practice with professionals. We are hiring for our Tonawanda location. Hours are Monday - Friday -9AM -5PM, Monday/Thursday-11-7 as needed. Travel to other locations will be required; other locations are Williamsville, Orchard Park and Amherst.

What is offered: Salary negotiable upon experience.

Benefits include Health, Dental, Vision, 401K, FSA, PTO, Paid Holidays.

Essential Duties and Responsibilities:

• Handle patient calls and effectively manage schedule.

• Contact patients to confirm appointments.

• Track and report daily scheduling metrics.

• Effectively handle telephone inquiries.

• Greet patients immediately upon their arrival and provide excellent customer service.

Position Qualifications:

• High School Diploma required, Associate's degree preferred

• Qualified candidates must have a background in customer service or retail.

• Must be computer literate in all Microsoft Office programs.

• Must be able to work well independently, as well as in a team setting.

• The ideal candidate will also possess:

• Excellent people and customer service skills

• Ability to handle heavy phone work and provide top-notch service.

• Strong organizational skills.

• Excellent communication skills.

• Prior medical/healthcare office experience a plus!

• Independent worker, thinks on their feet.

• Ability to multi-task