Patient Experience & Clinic Ops Coordinator

MLM Hearing, LLC; Buffalo (NY); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

401(k) with matching

Health, dental, and vision insurance

Life insurance -employer paid

AD&D option

Critical Illness

Hospital Indemnity

STD & LTD

Paid time off

Employee discounts

Job summary

MLM Hearing, LLC in Williamsville, NY is seeking a Patient Care Coordinator to welcome patients, manage scheduling, verify insurance, and coordinate daily clinic operations to ensure smooth patient flow. Ideal candidates bring extensive medical front desk experience, superb communication, multitasking ability, and a service-oriented mindset to support hearing care providers and patient journeys.

This full-time role offers a Monday–Thursday schedule, a pay range of $18–$20 per hour with monthly

Qualifications

• Provide first contact for scheduling appointments and inquiries.
• Experience in medical front desk and hearing industry a plus.
• Strong administrative and patient service focus.

Responsibilities

• Provide the first contact for patients who call or come in to schedule an appointment or inquire about our services.
• Screen calls, identify better hearing candidates and facilitate excellent service by providing the information necessary to secure an appointment.
• Schedule and confirm appointments and conduct outbound retention calls to patients.
• Coordinate provider’s schedule and ensure smooth flow of patient care in the office.
• Check patients in/out, collect payments, track revenue and accounting activities.
• Maintain daily/weekly/monthly reports and respond to office requests.
• Verify patient information, billing/insurance data, and maintain patient charts.
• Work with insurance and workers comp to facilitate authorizations.
• Handle a variety of administrative tasks and office supply inventory.
• Verify hearing aids/repairs status and manage inventory.
• Support grassroots marketing with physician packets and recall letters.
• Track marketing calls and inquiries from initial contact to sale.
• Open/close office daily and maintain reception area.
• Provide training support for other location front office staff.

Skills

Strong computer skills

Excellent interpersonal skills

Excellent oral and written comms

Basic accounting understanding

Strong customer service

Excellent organizational skills

Ability to manage multiple tasks

Detail oriented

Front desk medical experience

Education

High school diploma or GED

10+ years medical office management experience

Tools

Word processing

Database software

Job description

MLM Hearing, LLC in Williamsville, NY is seeking a Patient Care Coordinator to welcome patients, manage scheduling, verify insurance, and coordinate daily clinic operations to ensure smooth patient flow. Ideal candidates bring extensive medical front desk experience, superb communication, multitasking ability, and a service-oriented mindset to support hearing care providers and patient journeys.

This full-time role offers a Monday–Thursday schedule, a pay range of $18–$20 per hour with monthly