Hearing Care Office Coordinator | Patient Experience Lead

GN Group; Franklin Square (NY); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

401(k) with matching

Health, dental, and vision insurance

Life insurance - employer paid

AD&D

Job summary

Beltone is seeking a Patient Care Coordinator to lead front office operations across two hearing care locations in Franklin Square and East Meadow, NY. You will greet patients, screen needs, manage scheduling, verify insurance, and support daily administrative tasks to ensure a smooth patient journey.

The role emphasizes building relationships, handling billing, and coordinating with teams to promote exceptional hearing care and patient experience. Equal opportunity employer.

Qualifications

• A minimum of 10 years of medical office management experience.
• Experience with front desk in the hearing industry is a plus.
• High school diploma or equivalent (GED).

Responsibilities

• Greet and screen patients to determine how we can best support them.
• Schedule and confirm appointments and conduct outbound retention calls.
• Coordinate provider’s schedule and ensure smooth flow of patient care.
• Check in/out patients, collect payments, and process insurance claims.
• Maintain daily, weekly, and monthly reports and tracking documents.
• Support marketing events, outreach, and patient retention activities.

Skills

Front desk medical experience

Strong computer skills

Interpersonal skills

Oral and written communication

Organization

multitasking

Sales and problem solving

Attention to detail

Education

10 years medical office management experience

High school diploma or GED

Tools

Word processing software

Database software

Job description

Beltone is seeking a Patient Care Coordinator to lead front office operations across two hearing care locations in Franklin Square and East Meadow, NY. You will greet patients, screen needs, manage scheduling, verify insurance, and support daily administrative tasks to ensure a smooth patient journey.

The role emphasizes building relationships, handling billing, and coordinating with teams to promote exceptional hearing care and patient experience. Equal opportunity employer.