Patient Services Coordinator & Front Desk Specialist

Polaris Healthcare; Town of Amsterdam (NY); On-site; USD 21,000 - 30,000; Full time

Job summary

Marquis Certified Home Health Agency seeks a Medical Receptionist to provide courteous front-desk support at the Amsterdam, NY office. You will greet patients and visitors, answer phones, manage scheduling, and maintain accurate records while upholding confidentiality.

You will train on Marquis systems and may assist with Intake Team tasks and caregiver coordination. This full-time, hourly non-exempt role requires strong customer service in a healthcare environment.

Qualifications

• Previous experience in a healthcare or homecare setting is required.
• Strong communication and customer service skills are essential.
• Proficiency with Microsoft Office (Word, Excel, Outlook) expected.

Responsibilities

• Greet and assist clients, caregivers, and visitors with professionalism and warmth.
• Answer and direct phone calls to the right person.
• Escalate patient issues to the correct supervisor as needed.
• Ensure collaborative communication with team members and patients.
• Manage scheduling, client files, and data entry.
• Support coordination of caregiver assignments.
• Maintain confidentiality and accuracy in all records.
• Provide administrative support to the office team as needed.
• Train on Marquis systems and assist with Intake Team functions.
• Manage office supplies and safe storage of medical supplies.
• Help coordinate thoroughfare through office.

Skills

Customer service

Communication

Attention to detail

Dependability

Punctuality

Confidentiality

Tools

Microsoft Office

Job description

Marquis Certified Home Health Agency seeks a Medical Receptionist to provide courteous front-desk support at the Amsterdam, NY office. You will greet patients and visitors, answer phones, manage scheduling, and maintain accurate records while upholding confidentiality.

You will train on Marquis systems and may assist with Intake Team tasks and caregiver coordination. This full-time, hourly non-exempt role requires strong customer service in a healthcare environment.