Patient Services Front Desk Coordinator - Full Time

Marquis Home Care; City of Albany (NY); On-site; USD 25,000 - 33,000; Full time

Job summary

Marquis Home Care is seeking a Medical Receptionist to provide professional front-desk support at the Amsterdam, NY office. You will greet patients, manage calls, schedule appointments, maintain records, and support clinical and administrative operations with confidentiality and courtesy.

This role requires healthcare experience, strong communication, and proficiency in Microsoft Office. Bilingual English/Spanish is a plus. Typical schedule is Monday–Friday, 8:00 a.m. to 4:30 p.m., full-time.

Qualifications

• Prior healthcare/homecare experience preferred.
• Strong communication and customer service skills.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Ability to multitask and stay organized in a fast-paced environment.
• Bilingual English/Spanish a plus, not required.

Responsibilities

• Greet and assist clients, caregivers, and visitors with professionalism and warmth
• Answer and direct phone calls to the right person, at the right time
• Escalates potential patient issues to correct supervisor
• Ensures collaborative communication with team members and patients
• Manage scheduling, client files, and data entry
• Support the coordination of caregiver assignments
• Maintain confidentiality and accuracy in all records
• Provide administrative support to the office team as needed
• Will be required to train on all Marquis systems, eventually helping perform the functions of an Intake Team worker
• Manages office supplies and safe storage of medical supplies
• Helps coordinate thoroughfare through office

Skills

Customer service

Communication

Attention to detail

Confidentiality

Teamwork

Adaptability

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Marquis Home Care is seeking a Medical Receptionist to provide professional front-desk support at the Amsterdam, NY office. You will greet patients, manage calls, schedule appointments, maintain records, and support clinical and administrative operations with confidentiality and courtesy.

This role requires healthcare experience, strong communication, and proficiency in Microsoft Office. Bilingual English/Spanish is a plus. Typical schedule is Monday–Friday, 8:00 a.m. to 4:30 p.m., full-time.