Patient Services Coordinator - Front Desk & Scheduling Pro

Revo Health; Staples (MN); On-site; USD 36,000 - 48,000; Full time

Job summary

Twin Cities Orthopedics in Staples, MN is seeking a Patient Services Representative to handle patient registration and check-in, verify insurance, and provide clinical support as needed. The role supports the front desk operations and ensures a smooth patient experience in a busy orthopedic practice.

The ideal candidate will have a high school diploma or GED, strong customer service skills, and proficiency with Word, Outlook and Excel. Experience in medical office settings is preferred.

Qualifications

• High School diploma or GED is required
• Customer Service experience is required
• Administrative or Medical Office experience is preferred
• Proficient in Microsoft Word, Outlook, and Excel

Responsibilities

• Greet and register patients; collect co-payments, pre-payments, insurance information, and photo ID
• Verify and document insurance information as defined by current business practices
• Accurate and timely scheduling of new and existing patients in the current practice management system
• Communicate all pertinent information to patients, including appointment information, directions, check-in times, referral information and copayments
• Chart preparation and management
• Maintain a working knowledge of health care plan requirements and health plan networks
• Maintain timely communication with patients, families, and staff
• Rotation of Switchboard Operator duties which include accepting, handling and transferring calls, coordination of interpreters for clinic appointments, and coordination of patient referrals
• Any and all other duties as assigned

Skills

Customer Service

Education

High School diploma/GED

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Twin Cities Orthopedics in Staples, MN is seeking a Patient Services Representative to handle patient registration and check-in, verify insurance, and provide clinical support as needed. The role supports the front desk operations and ensures a smooth patient experience in a busy orthopedic practice.

The ideal candidate will have a high school diploma or GED, strong customer service skills, and proficiency with Word, Outlook and Excel. Experience in medical office settings is preferred.