Patient Services & Scheduling Specialist

iHealth

Staples (MN)

On-site

USD 37,000 - 48,000

Full time

14 days+

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Benefits offered by this job

Health insurance

401(k) with Profit Sharing

Tuition Reimbursement

Job summary

i-Health is seeking a Patient Services Representative for our Staples, MN clinic. This full-time role runs Monday–Friday 8:30 AM to 5:00 PM and focuses on patient registration and check-in, plus clinical support duties.

Responsibilities include greeting and registering patients, collecting payments and insurance information, scheduling in the practice management system, and coordinating referrals. A high school diploma and MS Office proficiency are required; healthcare office experience is

Qualifications

High School diploma or GED or equivalent required.
Proficient in Microsoft Word, Outlook and Excel.
Customer Service experience required.
Administrative or Medical Office experience preferred.

Responsibilities

Greet and register patients; collect co-payments, pre-payments, insurance information, and photo ID.
Verify and document insurance information as defined by current business practices.
Accurate and timely scheduling of new and existing patients in the current practice management system.
Communicate all pertinent information to patients, including appointment info, directions, check-in times, referral information and copayments.
Chart preparation and management.
Maintain a working knowledge of health care plan requirements and health plan networks.
Maintain timely communication with patients, families, and staff.
Rotation of Switchboard Operator duties including handling calls and coordinating interpreters and referrals.