Patient Experience Coordinator: Front Desk & Scheduling

Midwest Physicians Administrative Services, LLC dba Duly Health and Care; Georgia; On-site; USD 21,000 - 31,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) match

Volunteer time off

12 weeks parental leave

Job summary

Duly Health and Care is seeking a Patient Service Representative to provide exceptional front desk support at the Naperville clinic. You will greet patients, schedule appointments, collect payments, and coordinate with care teams to ensure a seamless patient experience.

The role requires strong customer service, communication, and EPIC EMR proficiency. At least a year in a medical office is preferred, with a focus on accuracy and confidentiality in a patient-centered environment.

Qualifications

• High School diploma or equivalent required
• Minimum 1 year of experience in a medical office or clinical setting preferred
• Prior receptionist/front desk experience strongly preferred

Responsibilities

• Greet patients and check in/out at front desk
• Answer phones, schedule appointments, and collect co-pays
• Update patient demographics and verify insurance in EPIC
• Process referrals and maintain accurate records
• Respond to emails and manage forms
• Communicate information about clinical personnel to patients
• Support team with daily huddles and improve workflows

Skills

Customer service

Verbal communication

Written communication

Phone systems

Medical office procedures

Insurance verification

IT & software use

Time management

Education

High School diploma or equivalent

Tools

EPIC EMR

Microsoft Office (Excel/Word/Outlook)

Job description

Duly Health and Care is seeking a Patient Service Representative to provide exceptional front desk support at the Naperville clinic. You will greet patients, schedule appointments, collect payments, and coordinate with care teams to ensure a seamless patient experience.

The role requires strong customer service, communication, and EPIC EMR proficiency. At least a year in a medical office is preferred, with a focus on accuracy and confidentiality in a patient-centered environment.