Patient Services Coordinator — Front Desk & Scheduling

Palms-Medical-Group; Gainesville (FL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive wages

Comprehensive health coverage

Professional development opportunities

Employee assistance programs

401k with 5% match

11 paid holidays

20 days PTO

Recognition and rewards

Community impact

Job summary

Palms Medical Group (PMG) is seeking a Patient Services Representative to be the first point of contact for patients seeking access to care. You will schedule appointments, verify patient information, and communicate PMG services with accuracy and courtesy, contributing to a smooth, patient-centered experience.

Join a community-focused FQHC serving North Florida with bilingual staff, same-day scheduling, and a commitment to accessible care.

Qualifications

• High School Diploma or Equivalent required.
• Healthcare or call center experience preferred.
• Excellent customer service and communication skills.
• Ability to handle confidential information and multitask.

Responsibilities

• Schedule patient appointments and enter/update demographic data.
• Verify insurance details and communicate copay information.
• Direct calls to appropriate departments and escalate when needed.
• Maintain accurate documentation of communications and activities.
• Support pre-visit workflow and outreach initiatives.

Skills

Customer service

Judgement

Organization

Self-starter

Team player

Call center

Confidentiality

Education

High School Diploma or Equivalent

Tools

Nextgen

LUMA

QueueMetrics

Microsoft Office

Teams

Job description

Palms Medical Group (PMG) is seeking a Patient Services Representative to be the first point of contact for patients seeking access to care. You will schedule appointments, verify patient information, and communicate PMG services with accuracy and courtesy, contributing to a smooth, patient-centered experience.

Join a community-focused FQHC serving North Florida with bilingual staff, same-day scheduling, and a commitment to accessible care.