Patient Services Front Desk Specialist

Community Medical Group; Miami (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid time off (PTO) - 17 days

11 paid holidays + floating holiday

Medical, dental, vision coverage

401(k) with company match

Company-paid life insurance

Opportunities for professional growth

Job summary

Community Medical Group is seeking a friendly Front Office Medical Receptionist to join our Miami-area team. This full-time role supports patient scheduling, registration, insurance verification, and daily front-office operations in a fast-paced healthcare environment.

The ideal candidate delivers excellent customer service, handles multi-tasking with accuracy, and is comfortable using EHR systems and Microsoft Office. Bilingual ability is a plus in a diverse patient population.

Qualifications

• Experience in a healthcare front office, medical office, or clerical role preferred.
• Proficiency with Microsoft Office applications required.
• Experience with Electronic Health Records (EHR) preferred.
• Strong customer service and interpersonal skills.
• Excellent verbal and written communication abilities.
• Ability to understand and utilize medical terminology.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience processing payments and using credit card terminals preferred.
• Ability to build positive working relationships with patients, providers, and team members.
• Bilingual in English and Spanish or English and Creole preferred.

Responsibilities

• Provide exceptional customer service by greeting patients and visitors in a professional and courteous manner
• Answer and direct telephone calls while assisting with patient inquiries and requests
• Complete new patient registration and accurately enter demographic information into the electronic health record system
• Verify insurance coverage, patient demographics, and eligibility information to support accurate billing and patient records
• Conduct patient check-in and check-out processes efficiently and accurately
• Schedule, confirm, and manage patient appointments
• Collect co-payments and self-pay balances while maintaining accurate financial records
• Document patient messages, requests, and concerns according to established procedures
• Receive, scan, route, and process incoming documentation and correspondence
• Assist with forms, referrals, medical records requests, and other patient-related documentation
• Maintain efficient patient flow and help minimize wait times throughout the day
• Utilize Microsoft Office and Electronic Health Record (EHR) systems for data entry, reporting, and administrative tasks
• Ensure compliance with HIPAA, OSHA, and company policies and procedures
• Perform additional duties as assigned

Skills

Microsoft Office

Customer service

Bilingual English/Spanish or Creole

Tools

Electronic Health Records (EHR)

Job description

Community Medical Group is seeking a friendly Front Office Medical Receptionist to join our Miami-area team. This full-time role supports patient scheduling, registration, insurance verification, and daily front-office operations in a fast-paced healthcare environment.

The ideal candidate delivers excellent customer service, handles multi-tasking with accuracy, and is comfortable using EHR systems and Microsoft Office. Bilingual ability is a plus in a diverse patient population.