Patient Access & Scheduling Specialist

Palms Medical Group; Town of Florida (NY); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

Comprehensive health coverage (Medical

Dental and Vision Insurance

Professional development opportunities

Employee assistance programs

Company-paid life insurance

401k with 5% match

11 paid holidays

20 days PTO

Recognition and rewards

Community impact

Job summary

Palms Medical Group is seeking a Patient Services Representative (PSR) in the United States to be the first contact for patients seeking access to care. The role emphasizes scheduling, data accuracy in the EHR, and timely communication about PMG services.

The PSR will act as a liaison, verify insurance, and maintain high standards of customer service while supporting workflow efficiency and patient experience.

Qualifications

• Excellent customer service is required.
• Ability to stay organized, multitask, and manage calls effectively.
• Strong judgment and discretion in interactions with patients and staff.
• Ability to work independently and as part of a team.
• Must handle confidential information with care.

Responsibilities

• Schedule appointments for patients and update demographics in EHR.
• Direct calls to appropriate departments and document communications.
• Perform pre-visit workflows and insurance verification tasks.
• Assist with administrative duties as assigned by leadership.

Skills

Customer service

Multitasking

Organization

Independent work

Confidentiality

Mentoring teammates

Education

High School Diploma

Job description

Palms Medical Group is seeking a Patient Services Representative (PSR) in the United States to be the first contact for patients seeking access to care. The role emphasizes scheduling, data accuracy in the EHR, and timely communication about PMG services.

The PSR will act as a liaison, verify insurance, and maintain high standards of customer service while supporting workflow efficiency and patient experience.