Patient Care Call Center Specialist

North Brevard Medical Support; Titusville (FL); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) plan

Tuition reimbursement

EAP

Flex spending

PLB hours

Job summary

PMG Parrish Medical Group in Titusville is seeking a Call Center Specialist to serve as the point person for patients and customers, greeting visitors, scheduling appointments, verifying insurance, and collecting copays.

The role requires handling high call volumes, using the EMR system, adhering to HIPAA, and collaborating with clinical teams to resolve issues while maintaining excellent customer service and accuracy.

Qualifications

• High school diploma or GED required.
• 0 to 1 year of experience in customer service or medical office preferred.
• Excellent communication and multitasking abilities.

Responsibilities

• Answer incoming calls and assist patients and other callers.
• Schedule and coordinate patient appointments via EMR.
• Verify insurance and collect copays.
• Handle billing inquiries and payments by phone.
• Maintain HIPAA compliance and accurate records.
• Provide portal support and assist with sign-ups.

Skills

Customer service

Call center

Phone communication

Insurance verification

Billing

EMR system

HIPAA compliance

Education

High school diploma or GED

Tools

EMR system

Job description

PMG Parrish Medical Group in Titusville is seeking a Call Center Specialist to serve as the point person for patients and customers, greeting visitors, scheduling appointments, verifying insurance, and collecting copays.

The role requires handling high call volumes, using the EMR system, adhering to HIPAA, and collaborating with clinical teams to resolve issues while maintaining excellent customer service and accuracy.