Patient Care Call Center Associate: Scheduling & Insurance

Parrish Medical Center; Titusville (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

403(b) Plan

Tuition Reimbursement

Leave Bank

Job summary

PMG Parrish Medical Group in Titusville seeks a Call Center Specialist to greet patients, schedule appointments, verify insurance, collect copays, and support portal access. You will handle calls with empathy, follow scripts, and maintain accurate EMR data while upholding HIPAA regulations.

Qualifications include a high school diploma or GED and 0–1 year in customer service or medical office settings. This is a full-time, 40-hour week role with benefits.

Qualifications

• High school diploma or GED required.
• 0–1 year of customer service, call centers, or medical office preferred.

Responsibilities

• Answer incoming calls from patients and other callers, identify needs and provide solutions.
• Schedule patient appointments and coordinate care using the EMR system.
• Verify demographics and insurance information and update EMR records.
• Handle patient complaints professionally, escalating when needed.
• Assist with portal support and patient payments over the phone.
• Maintain HIPAA-compliant call center practices and protect confidentiality.

Skills

Customer service

Phone communication

EMR knowledge

HIPAA compliance

Active listening

Problem solving

Education

High school diploma or GED

Tools

EMR system

Billing software

Job description

PMG Parrish Medical Group in Titusville seeks a Call Center Specialist to greet patients, schedule appointments, verify insurance, collect copays, and support portal access. You will handle calls with empathy, follow scripts, and maintain accurate EMR data while upholding HIPAA regulations.

Qualifications include a high school diploma or GED and 0–1 year in customer service or medical office settings. This is a full-time, 40-hour week role with benefits.