Healthcare Access Navigator: Patient Scheduler & Support

Palms-Medical-Group; Orlando (FL); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Competitive Wages

Comprehensive Health Coverage: Medical

Dental and Vision Insurance

Professional Development Opportunities

Employee Assistance Programs

Company Paid Life Insurance

401k with 5% Match

11 Paid Holidays

20 Days PTO

Recognition and Rewards

Community Impact

Job summary

Palms Medical Group (PMG) is a not-for-profit FQHC serving North Florida communities. The Patient Services Representative (PSR) is the first contact for patients, scheduling appointments, updating demographics, and communicating PMG services with accuracy and care.

The role emphasizes customer service, accurate data entry, and coordination across departments to support accessible, high-quality care. PMG offers a friendly, professional environment with competitive wages, health coverage, 401k,

Qualifications

• Must provide excellent customer service.
• Must exercise good judgement to handle calls appropriately.
• Must be organized, a self-starter and detail-oriented.
• Must be able to work independently and as part of a team.
• Must be able to handle call center environment, work quickly and multitask.
• Must be able to handle confidential and sensitive information.
• Assist in the training and mentoring of coworkers by sharing knowledge, providing guidance and supporting skill development.

Responsibilities

• Schedule appointments for patients and manage demographics in the EHR.
• Act as liaison and direct calls to appropriate departments.
• Outreach to cancel/reschedule appointments and coordinate follow-ups.
• Verify insurance coverage and perform pre-visit communications.
• Support administrative duties and special projects as needed.

Skills

Customer service

Judgement

Organization

Teamwork

Call center

Confidentiality

Mentoring

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Nextgen

LUMA

QueueMetrics

Teams

Job description

Palms Medical Group (PMG) is a not-for-profit FQHC serving North Florida communities. The Patient Services Representative (PSR) is the first contact for patients, scheduling appointments, updating demographics, and communicating PMG services with accuracy and care.

The role emphasizes customer service, accurate data entry, and coordination across departments to support accessible, high-quality care. PMG offers a friendly, professional environment with competitive wages, health coverage, 401k,