Patient Services Coordinator - Front Desk & Scheduling

Northeast Georgia Health System; Gainesville (GA); On-site; USD 32,000 - 46,000; Full time

Job summary

Northeast Georgia Health System is seeking an Administrative & Clerical front desk professional to manage patient check-in/check-out and scheduling for the Gainesville office and satellite locations. The role emphasizes strong customer service, accurate data entry, and proactive insurance verification.

The position requires greeting patients, collecting co-pays, and coordinating with billing and business offices to ensure smooth patient flow and timely transactions.

Qualifications

• Excellent verbal and written communication skills.
• Ability to work error-free with frequent interruptions.
• Preferred: Front desk experience at a hospital or physician's office.

Responsibilities

• Greet patients and check them in, schedule appointments at the Gainesville office and other satellite locations.
• Collect co-pays, verify insurance information, and update demographic data in the system.
• Check-out patients, schedule follow-ups, and refer to schedulers for procedures as needed.
• Verify insurance eligibility and benefits in GEMMS and assist with payment arrangements.
• Handle miscellaneous front desk duties, such as mail, faxes, and document attachments to patient records.

Skills

Verbal & written communication

Attention to detail

Customer service

Education

High School Diploma or GED

Job description

Northeast Georgia Health System is seeking an Administrative & Clerical front desk professional to manage patient check-in/check-out and scheduling for the Gainesville office and satellite locations. The role emphasizes strong customer service, accurate data entry, and proactive insurance verification.

The position requires greeting patients, collecting co-pays, and coordinating with billing and business offices to ensure smooth patient flow and timely transactions.