Patient Services Coordinator: Front Desk & Scheduling

Texas Oncology; El Paso (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Texas Oncology in El Paso, TX, is seeking a Patient Services Coordinator to support the Revenue Cycle Department at the 1901 Grandview Avenue clinic. The role requires front desk reception with patient check-in/out, scheduling, and handling insurance information.

The ideal candidate will have health-care front office experience, proficiency with Microsoft Office, and the ability to complete required e-learning courses within 90 days. Monday–Friday, 8:00a–5:00p, full-time.

Qualifications

• High school diploma or equivalent.
• Some receptionist or office experience preferred.
• Proficiency with computer systems and Microsoft Office.
• Must complete required e-learning courses within 90 days of occupying position.

Responsibilities

• Greets patients and visitors to the clinic in a prompt, courteous and professional manner.
• Checks in patients and informs clinical staff of patient arrival.
• Provides and explains paperwork for the patient to complete prior to examination.
• Collects, proofs for completeness, and files patient forms.
• Updates demographics and insurance information in the system.
• Collects co-pays and balances; provides receipt.
• Answers, screens, and responds to routine questions, routes to appropriate personnel, or takes thorough messages.
• Pages clinic personnel as appropriate.
• Communicates messages in an accurate and timely manner according to procedures.
• Checks patients out after examination.
• Schedules returning appointments in accordance with physician and/or office guidelines.
• Provides patients with appointment details such as time, location, directions, instruction sheets, and other details.
• Records patient cancellations and missed appointments; reschedules appointments.
• Notifies appropriate staff of the cancellation and makes note in patient chart.
• Provides general administrative support by filing charts and forms.
• Maintains lobby area in a neat and orderly manner.
• Maintains a legible supply of forms and appropriate office supplies required for daily activities.
• Adheres to confidentiality, state, federal, and HIPPA laws and guidelines with regards to patient’s records.
• Other duties as requested or assigned. May type memos and forms. No more than five high-level duties.

Skills

Receptionist experience

Microsoft Office

Outlook

Word

Excel

Education

High school diploma or equivalent

Tools

Outlook

Excel

Word

Job description

Texas Oncology in El Paso, TX, is seeking a Patient Services Coordinator to support the Revenue Cycle Department at the 1901 Grandview Avenue clinic. The role requires front desk reception with patient check-in/out, scheduling, and handling insurance information.

The ideal candidate will have health-care front office experience, proficiency with Microsoft Office, and the ability to complete required e-learning courses within 90 days. Monday–Friday, 8:00a–5:00p, full-time.