Patient Care Concierge & Scheduling Specialist

Adecco US, Inc.; El Paso (TX); Presencial; USD 22.000 - 31.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

401K plan

Paid leave

Descripción de la vacante

Adecco Healthcare & LifeSciences is seeking an Associate Patient Care Coordinator in El Paso, TX to provide front-office and administrative support, ensuring a positive patient experience. You will assist with check-in, intake, scheduling, medical records, and payments while guiding patients on healthcare benefits.

The role requires strong customer service, attention to detail, and the ability to thrive in a busy healthcare setting. Onsite work with a Monday–Friday schedule.

Formación

• Previous experience in a healthcare, medical office, or patient-facing customer service environment preferred.
• Strong communication and interpersonal skills.
• Excellent customer service and patient support abilities.
• Experience with appointment scheduling and medical records management preferred.
• Basic computer skills and familiarity with electronic medical records (EMR) systems.
• Ability to handle financial transactions accurately.
• Strong organizational skills and attention to detail.
• Ability to multitask and work effectively in a fast-paced healthcare setting.
• Professional, dependable, and patient-focused.

Responsabilidades

• Greet patients and visitors upon arrival and assist with the check-in process.
• Monitor and manage patient wait times, with a goal of maintaining a 20-minute wait time.
• Assist patients with intake procedures, including copying and collecting required documentation.
• Collect patient co-payments, co-insurance, and deductibles, and provide receipts.
• Manage the cashier box and complete daily deposits in accordance with company policies.
• Process walk-in patients and visitors.
• Answer incoming phone calls, respond to inquiries, and schedule patient appointments.
• Maintain and organize medical records, including filing, scanning, and preparing charts for scheduled appointments.
• Ensure all incoming and outgoing correspondence is scanned and filed promptly.
• Process medical records release requests and maintain appropriate tracking logs.
• Explain patient care information and healthcare benefits to help patients understand their coverage.
• Assist patients with understanding medical benefits, covered procedures, coverage amounts, denials, and appeal rights.
• Perform additional administrative and patient support duties as assigned.

Conocimientos

Healthcare experience

Customer service

Appointment scheduling

EMR systems

Cash handling

Organization

Multitasking

Communication

Descripción del empleo

Adecco Healthcare & LifeSciences is seeking an Associate Patient Care Coordinator in El Paso, TX to provide front-office and administrative support, ensuring a positive patient experience. You will assist with check-in, intake, scheduling, medical records, and payments while guiding patients on healthcare benefits.

The role requires strong customer service, attention to detail, and the ability to thrive in a busy healthcare setting. Onsite work with a Monday–Friday schedule.