Patient Services Coordinator — Front Desk & Scheduling

Texas Oncology; El Paso (TX); Presencial; USD 32.000 - 46.000; Jornada completa

Descripción de la vacante

The US Oncology Network seeks a Patient Services Coordinator to join Texas Oncology in El Paso, TX. This full-time role supports the Revenue Cycle Department and greets patients, schedules appointments, and handles calls with a focus on compliance and patient confidentiality.

Level 1–Sr based on experience; on-site position with Monday–Friday hours. Additional duties include document handling and front-desk responsibilities.

Formación

• High school diploma or equivalent required.
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• {"CoT_job_summary_short":"COMPANY NAME: The US Oncology Network\nKEY POINTS: Patient-focused coordinator in oncology, El Paso location, revenue cycle support","job_summary_short":"<p>The US Oncology Network is seeking a Patient Services Coordinator at Texas Oncology in El Paso, TX. This full-time role supports the Revenue Cycle Department and handles patient check-in, appointment scheduling, and call routing with a focus on confidentiality and compliant service.</p><p>Level 1–Sr based on experience; includes front desk duties, documentation, and coordination with clinical staff. Monday–Friday schedule; on-site role.</p>"}
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Responsabilidades

• Greets patients and visitors in a prompt, courteous and professional manner. Checks in patients and informs clinical staff of arrival.
• Provides and explains paperwork for the patient to complete prior to examination; collects, proofs for completeness, and files patient forms; updates demographics and insurance information; collects co-pays and balances; provides receipts.
• Answers, screens, and responds to routine questions; routes to appropriate personnel; takes thorough messages; communicates messages per procedures.
• Checks patients out after examination; schedules returning appointments; provides appointment details (time, location, directions, instruction sheets).
• Records patient cancellations and missed appointments; notifies staff and reschedules; notes in patient chart.
• Provides general administrative support (filing charts, maintaining lobby, ensuring supply levels).
• Adheres to confidentiality, state, federal, HIPAA laws; handles patient records.

Conocimientos

Receptionist experience

Customer service

Communication skills

Educación

High school diploma or equivalent

Front office experience (optional)

Scheduling software familiarity

Herramientas

Microsoft Outlook

Microsoft Word

Microsoft Excel

Descripción del empleo

The US Oncology Network seeks a Patient Services Coordinator to join Texas Oncology in El Paso, TX. This full-time role supports the Revenue Cycle Department and greets patients, schedules appointments, and handles calls with a focus on compliance and patient confidentiality.

Level 1–Sr based on experience; on-site position with Monday–Friday hours. Additional duties include document handling and front-desk responsibilities.