Patient Services Coordinator - Front Desk & Scheduling

Nationalvision1; Corpus Christi (TX); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

401k retirement savings with company 2

Paid sick time

Parental leave

Employee eyewear discount

College scholarship program

Job summary

National Vision in Corpus Christi is seeking a friendly Receptionist/Front Office Associate to provide outstanding customer service and manage daily front-desk operations. You will greet customers, answer phones, screen calls, and guide visitors while upholding safety protocols and company policies.

Responsibilities include organizing appointments, handling basic insurance information, maintaining the reception area, and supporting the team with mail and supply management.

Qualifications

• Experience as a Receptionist, Front Office Representative or similar role preferred but not required.
• 0-2 years related experience or training preferred.
• Experience handling multiple phone lines preferred.
• Strong customer service skills required
• Strong organizational skills required
• Education : High School Diploma or equivalent.

Responsibilities

• Provide high quality customer service following safety protocols.
• Manage smooth flow of customers through the store.
• Answer, screen, and forward incoming calls per protocol.
• Process insurance information and managed care plans.
• Provide customers basic and accurate information.
• Schedule and confirm appointments, follow-ups, and classes.
• Maintain and pull patient files for upcoming appointments.
• Track order status and notify customers of delays.
• Keep the reception area tidy and stocked with materials.
• Sort daily mail and manage office supplies inventory.
• Participate in mandatory team meetings.

Skills

Customer service

Organizational skills

Phone line handling

Education

High School Diploma or equivalent

Job description

National Vision in Corpus Christi is seeking a friendly Receptionist/Front Office Associate to provide outstanding customer service and manage daily front-desk operations. You will greet customers, answer phones, screen calls, and guide visitors while upholding safety protocols and company policies.

Responsibilities include organizing appointments, handling basic insurance information, maintaining the reception area, and supporting the team with mail and supply management.