Front Desk Receptionist - Part Time

Nationalvision1; Corpus Christi (TX); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

401k retirement savings with company 2

Paid sick time

Parental leave

Employee eyewear discount

College scholarship program

Job summary

National Vision in Corpus Christi is seeking a friendly Receptionist/Front Office Associate to provide outstanding customer service and manage daily front-desk operations. You will greet customers, answer phones, screen calls, and guide visitors while upholding safety protocols and company policies.

Responsibilities include organizing appointments, handling basic insurance information, maintaining the reception area, and supporting the team with mail and supply management.

Qualifications

• Experience as a Receptionist, Front Office Representative or similar role preferred but not required.
• 0-2 years related experience or training preferred.
• Experience handling multiple phone lines preferred.
• Strong customer service skills required
• Strong organizational skills required
• Education : High School Diploma or equivalent.

Responsibilities

• Provide high quality customer service following safety protocols.
• Manage smooth flow of customers through the store.
• Answer, screen, and forward incoming calls per protocol.
• Process insurance information and managed care plans.
• Provide customers basic and accurate information.
• Schedule and confirm appointments, follow-ups, and classes.
• Maintain and pull patient files for upcoming appointments.
• Track order status and notify customers of delays.
• Keep the reception area tidy and stocked with materials.
• Sort daily mail and manage office supplies inventory.
• Participate in mandatory team meetings.

Skills

Customer service

Organizational skills

Phone line handling

Education

High School Diploma or equivalent

Job description

What would you do? - The Specifics

• Ensures high quality customer service while following all safety protocols.
• Ensures a smooth flow of customers through the store.
• Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol.
• Processes and understands managed care plans while obtaining document information from the insurance company as needed.
• Provides customers basic and accurate information.
• Schedules and confirms appointments, follow-up visits and classes.
• Files all patient records daily and pulls patient files for the next day's appointments.
• Checks order status and notifies customers when orders are in or of any delays.
• Keeps reception area tidy and presentable with all necessary materials.
• Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.
• Participates in regularly scheduled mandatory communication meetings.

Are you the right fit? - The Suitable Talent

• Experience as a Receptionist, Front Office Representative or similar role preferred but not required.
• 0-2 years related experience or training preferred.
• Experience handling multiple phone lines preferred.
• Strong customer service skills required
• Strong organizational skills required
• Education : High School Diploma or equivalent.

At National Vision, we reward hard work with competitive pay, bonus opportunities, and a benefits package to support you and your family now and in the future.

Our Benefits Include:

• 401k retirement savings with company match and stock purchase plan
• Paid sick time
• Parental leave
• Employee eyewear discount
• College scholarship program

Focus on Professional Growth and Career Fulfillment:

• Training programs available
• Access to educational courses
• Emphasis on internal promotions and career advancement

At National Vision, you'll enjoy more than just a job - you'll have the chance to thrive in a rewarding career, surrounded by a supportive team and endless opportunities for growth. Join us today and see your future clearly!

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.