Front Desk & Patient Services Coordinator

Nationalvision1; Oxford (AL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

401k retirement savings with company 1

Paid sick time

Parental leave

Employee eyewear discount

College scholarship program

Job summary

National Vision seeks a friendly receptionist to deliver high-quality customer service on the shop floor. You will help maintain smooth customer flow, screen and forward calls, and assist with basic insurance/document tasks in compliance with company protocols.

The role requires strong communication and organization, with opportunities for growth and benefits as listed. Join a team dedicated to helping customers see clearly and live better.

Qualifications

• High School Diploma or equivalent required.
• 0-2 years related experience or training preferred.
• Experience handling multiple phone lines preferred.
• Strong customer service and organizational skills.

Responsibilities

• Ensures high quality customer service while following all safety protocols.
• Ensures a smooth flow of customers through the store.
• Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol.
• Processes and understands managed care plans while obtaining document information from the insurance company as needed.
• Provides customers basic and accurate information.
• Schedules and confirms appointments, follow-up visits and classes.
• Files all patient records daily and pulls patient files for the next day's appointments.
• Checks order status and notifies customers when orders are in or of any delays.
• Keeps reception area tidy and presentable with all necessary materials.
• Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.
• Participates in regularly scheduled mandatory communication meetings.

Skills

Customer service

Multiline phones

Organization

Communication skills

Education

High School Diploma or equivalent

Tools

Phone systems

Job description

National Vision seeks a friendly receptionist to deliver high-quality customer service on the shop floor. You will help maintain smooth customer flow, screen and forward calls, and assist with basic insurance/document tasks in compliance with company protocols.

The role requires strong communication and organization, with opportunities for growth and benefits as listed. Join a team dedicated to helping customers see clearly and live better.