Patient Services Concierge & Scheduling

CHRISTUS Health; Corpus Christi (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

CHRISTUS Health in Corpus Christi, TX seeks a welcoming front desk registrar to greet and direct patients, verify demographics and insurance, schedule visits, and assist with collections as needed. You will liaise between patients and medical staff, ensuring HIPAA compliance and accurate data entry.

Responsibilities include answering phones, processing referrals, posting payments, and maintaining clean claims.

Qualifications

• High school diploma or equivalent.
• Some College preferred.
• 3+ years in a healthcare setting.
• Knowledge of managed care preferred.
• ICD9 and CPT coding (advanced skills) preferred.
• Experience with charge posting or collections preferred.
• Ability to operate 10-key by touch, phone, computer, copier, and fax.

Responsibilities

• Maintains flow of patient check-in, verifies demographic and insurance information and enters into computer database.
• Assists with answering phones, taking messages and assisting with patient and staff inquiries.
• Responds to CBO requests for patient account corrections and/or maintenance, in a timely manner.
• Schedules appointments for patients in accordance with physician guidelines.
• Collects time of service payment amounts; collects prior balance amounts and/or arranging payment plans as requested.
• Checks in patients, verifies and updates necessary information in the medical record.
• Assists patients with completing all necessary forms.
• Scheduled appoints according to clinician template and follows office scheduling policies.
• Assists front office lead/supervisor with other administrative duties such as front end duties, denials, work queues and correct any errors to ensure clean claims.
• Screens visitors and responds to routine requests for information.
• Follows the CHRISTUS Health guidelines related to HIPAA, designed to prevent or detect unauthorized disclosure of PHI.
• Maintains strict confidentiality.
• Uses oral and written communication skills to effectively convey ideas in a clear, positive manner that is consistent with the CHRISTUS Mission.
• Maintains established CHRISTUS Health policies, procedures, objectives, quality assurance, safety, environmental and infection control.
• Performs job responsibilities in a manner that is consistent with the CHRISTUS Mission and Code of Ethics and supportive of CHRISTUS Health’s cultural diversity objectives.
• Supports and adheres to CHRISTUS Service Guarantee.
• Performs other related work as assigned by leadership.

Skills

Interpersonal skills

Communication

Math skills

10-key calculator

Phone handling

Education

High school diploma or equivalent

Some College

Job description

CHRISTUS Health in Corpus Christi, TX seeks a welcoming front desk registrar to greet and direct patients, verify demographics and insurance, schedule visits, and assist with collections as needed. You will liaise between patients and medical staff, ensuring HIPAA compliance and accurate data entry.

Responsibilities include answering phones, processing referrals, posting payments, and maintaining clean claims.