Patient Care & Scheduling Coordinator

Southwest-Vision-Center; North Richland Hills (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) with Match

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

Southwest Vision Center in North Richland Hills, TX seeks a Patient Care Coordinator to manage front desk operations, support patient flow, and coordinate across the care team for a seamless experience.

The role requires strong communication, organization, and confidentiality, with responsibilities including scheduling, insurance verification, EMR data entry, and patient retention outreach. On-site employment with competitive benefits offered.

Qualifications

• High school diploma or equivalent required.
• Basic computer literacy and ability to learn practice management systems (EMR).
• Strong organizational skills and attention to detail; ability to manage multiple priorities.
• Strong verbal and written communication with patient-centered service.
• Strong interpersonal skills and ability to collaborate across teams.
• Ability to proactively identify issues and contribute to solutions in a fast-paced environment.
• Maintain patient and practice confidentiality.

Responsibilities

• Greet patients, customers, and vendors; primary point of contact for patient interactions.
• Answer calls, respond to inquiries, and manage emails professionally.
• Schedule patient appointments and optimize provider schedules, manage cancellations and rescheduling.
• Run appointment confirmations and reminders to reduce no-shows.
• Verify insurance eligibility and patient demographics; enter data in EMR accurately.
• Communicate coverage, benefits, and patient financial responsibility to patients.
• Prepare patient charts and documentation ahead of visits.
• Collect and document charges, co-pays, and payments in EMR; reconcile balances.
• Run reports to ensure charges are billed and up to date.
• Monitor daily patient flow and provider schedules; adjust as needed for efficiency.
• Communicate wait times and next steps to patients to maintain a positive experience.
• Coordinate with clinical and optical teams for smooth transitions and continuity of care.
• Support retention through recall and follow-up for annual and medically necessary visits.
• Maintain a clean, organized front office environment.

Skills

Computer literacy

Organizational skills

Communication skills

Interpersonal skills

Problem solving

Confidentiality

Education

High school diploma or equivalent

Tools

EMR software

Job description

Southwest Vision Center in North Richland Hills, TX seeks a Patient Care Coordinator to manage front desk operations, support patient flow, and coordinate across the care team for a seamless experience.

The role requires strong communication, organization, and confidentiality, with responsibilities including scheduling, insurance verification, EMR data entry, and patient retention outreach. On-site employment with competitive benefits offered.