Bilingual Front Desk & Patient Experience Coordinator

National Vision; Humble (TX); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

401k match

Paid sick time

Parental leave

Employee eyewear discount

College scholarship program

Job summary

National Vision is seeking a Receptionist for our Humble, TX location to greet customers, manage front desk activities, and support smooth store operations. You will handle calls, assist with appointment scheduling, and help maintain accurate records and insurance information where needed.

The role emphasizes excellent customer service, organization, and the ability to work with multiple lines while staying compliant with safety protocols. Training and growth opportunities are available.

Qualifications

• Fluent in reading and speaking English and Spanish.
• Experience as a Receptionist/Front Office Representative or similar role preferred.
• 0–2 years related experience or training preferred.
• Experience handling multiple phone lines preferred.
• Strong customer service skills required.
• Strong organizational skills required.

Responsibilities

• Ensures high quality customer service while following all safety protocols.
• Ensures a smooth flow of customers through the store.
• Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol.
• Processes and understands managed care plans while obtaining document information from the insurance company as needed.
• Provides customers basic and accurate information.
• Schedules and confirms appointments, follow-up visits and classes.
• Files all patient records daily and pulls patient files for the next day's appointments.
• Checks order status and notifies customers when orders are in or of any delays.
• Keeps reception area tidy and presentable with all necessary materials.
• Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.
• Participates in regularly scheduled mandatory communication meetings.

Skills

Bilingual English/Spanish

Customer service

Phone handling

Organizational skills

Education

High School Diploma or equivalent

Job description

National Vision is seeking a Receptionist for our Humble, TX location to greet customers, manage front desk activities, and support smooth store operations. You will handle calls, assist with appointment scheduling, and help maintain accurate records and insurance information where needed.

The role emphasizes excellent customer service, organization, and the ability to work with multiple lines while staying compliant with safety protocols. Training and growth opportunities are available.