Bilingual Front Desk & Patient Services Coordinator

National Vision; Orlando (FL); On-site; USD 19,286 - 24,796; Full time

Benefits offered by this job

401k retirement savings

Paid sick time

Parental leave

Employee eyewear discount

College scholarship program

Job summary

National Vision's America’s Best in Orlando is seeking a friendly Receptionist to welcome customers and manage essential front-desk tasks. You’ll greet visitors, answer calls, and keep patient records organized to ensure smooth scheduling and a positive experience.

Responsibilities include processing basic insurance information, scheduling appointments, and informing customers about status and next steps in a fast-paced environment. We offer competitive pay, benefits, and growth opportunities.

Qualifications

• Fluent in reading and speaking both English and Spanish.
• Experience as a Receptionist or Front Office role preferred.
• 0-2 years related experience or training preferred.
• Experience handling multiple phone lines preferred.
• Strong customer service skills required.
• Strong organizational skills required.

Responsibilities

• Greet and assist customers in-store and on the phone.
• Maintain organized patient records and scheduling flow.
• Answer, screen, and forward incoming calls per policy.
• Collect and verify basic insurance information as needed.
• Provide customers with accurate information and guidance.
• Schedule and confirm appointments and classes.
• File patient records daily and prep for next-day visits.
• Notify customers of order status and delays.
• Keep reception area tidy with necessary materials.
• Receive and sort mail and manage office supplies inventory.

Skills

Bilingual English/Spanish

Customer service

Multitasking

Phone handling

Education

High School Diploma or equivalent

Job description

National Vision's America’s Best in Orlando is seeking a friendly Receptionist to welcome customers and manage essential front-desk tasks. You’ll greet visitors, answer calls, and keep patient records organized to ensure smooth scheduling and a positive experience.

Responsibilities include processing basic insurance information, scheduling appointments, and informing customers about status and next steps in a fast-paced environment. We offer competitive pay, benefits, and growth opportunities.