Patient Experience Coordinator

US Oncology Inc.; Tennessee; On-site; USD 20,664 - 27,552; Full time

Job summary

Tennessee Cancer Specialists is seeking a Patient Services Coordinator to support patients through check‑in/check‑out, manage payments, and coordinate appointments. The role requires excellent customer service, strong computer skills, and experience with EMR systems.

The successful candidate will be detail‑oriented, able to multitask in a fast‑paced clinic, and committed to delivering a positive patient experience.

Qualifications

• High school diploma or equivalent required; an associate’s degree is a plus.
• Proficiency with computer systems and Microsoft Office (Outlook, Word, Excel).
• At least one year of experience in a similar medical clinic position preferred.
• Strong organizational and multitasking abilities for a busy clinic environment.

Responsibilities

• Greet and assist patients through check‑in and check‑out with a professional, friendly attitude.
• Collect copays and balances, provide receipts, and notify clinical staff of arrival.
• Schedule appointments in coordination with physicians and office guidelines.
• Navigate EMR and clinic software to chart patient information accurately.
• Maintain a tidy lobby and desk area; support additional tasks as needed.

Skills

Professionalism

Customer service

Communication

MS Office

Education

High school diploma

Associate's degree (Business related)

Tools

EMR systems

Job description

Tennessee Cancer Specialists is seeking a Patient Services Coordinator to support patients through check‑in/check‑out, manage payments, and coordinate appointments. The role requires excellent customer service, strong computer skills, and experience with EMR systems.

The successful candidate will be detail‑oriented, able to multitask in a fast‑paced clinic, and committed to delivering a positive patient experience.