Oncology Patient Experience Coordinator

US Oncology Inc.

Kingsport (TN)

On-site

USD 32,000 - 42,000

Full time

14 days+

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Job summary

Tennessee Cancer Specialists is seeking a Patient Services Coordinator to assist patients during check-in and check-out, ensuring a positive and organized experience. The role emphasizes friendly interactions, accurate data entry in EMR, and effective coordination with clinical staff.

Qualified candidates will have a high school diploma, proficiency with Microsoft Office, and prior experience in a medical clinic setting.

Qualifications

MINIMUM QUALIFICATIONS: High school diploma or equivalent required.
Some receptionist or office experience preferred.
Proficiency with computer systems and Microsoft Office (Outlook, Word, Excel) required.
Must complete required e-learning courses within 90 days of occupying position.

Responsibilities

Greet and build rapport with patients while completing the check-in process.
Provide red carpet customer service by asking appropriate questions and guiding patients.
Collect copays and patient balances and provide receipts.
Coordinate appointment scheduling at check-out in line with physician/office guidelines.
Utilize EMR and other medical office technology to chart patient information and communicate with staff.
Keep lobby and desk area tidy and organized.
Support other tasks as needed to assist clinic operations.