Patient Experience Coordinator

US Oncology Network-wide Career Opportunities; Kingsport (TN); On-site; USD 2,479,680 - 3,306,240; Full time

Job summary

Tennessee Cancer Specialists is seeking a Patient Services Coordinator in East Tennessee. You will be the first friendly face guiding patients through their clinic visit, handling check-in/check-out, and coordinating schedules with clinical staff.

Ideal candidates have a high school diploma, clinic experience, and strong MS Office/EMR skills. This role emphasizes organized, friendly, and proactive patient interactions in a busy oncology setting.

Qualifications

• High school diploma or equivalent required; associate degree in business is a plus.
• Typically 1+ year of experience in a medical clinic or similar setting.
• Proficient with computer systems and Microsoft Office.
• Ability to sit for long periods and lift up to 40 lbs if needed.

Responsibilities

• Greet and assist patients at check-in and check-out with professionalism.
• Provide red-carpet customer service by asking questions to determine patient needs.
• Collect copays and balances, and issue receipts as required.
• Coordinate appointment scheduling with patients and staff per guidelines.
• Navigate EMR and other medical office technology to chart patient information.
• Maintain a tidy lobby and desk area and support ad hoc tasks as needed.

Skills

Customer service

Communication

Office software

Medical clinic experience

Education

High school diploma or equivalent

Associate's degree in business

Tools

EMR systems

Microsoft Office

Job description

Tennessee Cancer Specialists is seeking a Patient Services Coordinator in East Tennessee. You will be the first friendly face guiding patients through their clinic visit, handling check-in/check-out, and coordinating schedules with clinical staff.

Ideal candidates have a high school diploma, clinic experience, and strong MS Office/EMR skills. This role emphasizes organized, friendly, and proactive patient interactions in a busy oncology setting.