Patient Services Coordinator - Front Desk (Bilingual)

Community Health Center Of Lubbock; Lubbock (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

Community Health Center Of Lubbock is seeking a Patient Service Representative (PSR) to manage administrative tasks while interacting with patients in a healthcare setting. The PSR will schedule appointments, explain forms, and process payments, ensuring excellent communication and customer service.

Qualifications include a high school diploma and minimum two years of clerical experience, with preferred bilingual skills in English and Spanish. The role operates Monday to Friday with occasional weekend/evening work.

Qualifications

• Minimum two years’ work experience in a clerical position.
• English; bilingual (English/Spanish) preferred.
• Valid Texas drivers’ license and current auto insurance required.

Responsibilities

• Greeting patients professionally both in person and on the phone.
• Checking patients in and out.
• Answering telephones, distributing messages, and making appointments.
• Collecting and recording charges.
• Maintaining detailed records and tracking of client information.

Skills

Strong organization skills

Excellent public relations skills

Communication skills

Customer service skills

Active listening

Education

High School graduate or GED

Two semesters of college or four semesters of vocational training

Job description

Community Health Center Of Lubbock is seeking a Patient Service Representative (PSR) to manage administrative tasks while interacting with patients in a healthcare setting. The PSR will schedule appointments, explain forms, and process payments, ensuring excellent communication and customer service.

Qualifications include a high school diploma and minimum two years of clerical experience, with preferred bilingual skills in English and Spanish. The role operates Monday to Friday with occasional weekend/evening work.