Daytime Patient Services Associate - Bilingual

Fertility Specialists of Texas; Lubbock (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Supportive team culture

Job summary

Fertility Specialists of Texas is seeking a full-time Patient Services Representative in Lubbock, TX. You will be the first point of contact for patients, offering exceptional service and managing front desk operations. Candidates with customer service experience, preferably in healthcare, will be prioritized. This role requires a high school diploma; bilingual skills and EHR proficiency are a plus.

Enjoy a rewarding career with competitive compensation and a supportive team culture. Join us in making a difference in our patients' lives!

Qualifications

• Demonstrated experience delivering exceptional customer service.
• Comfort managing competing priorities in a fast-paced environment.
• Ability to make patients feel heard and at ease.

Responsibilities

• Greet and check in patients with warmth and professionalism.
• Manage incoming calls and route them accurately to the right teams.
• Verify and document insurance benefits in patient charts.

Skills

Exceptional customer service

Bilingual in English and Spanish

Managing competing priorities

Education

High school diploma

Associate or bachelor’s degree

Tools

EHR systems

Job description

Fertility Specialists of Texas is seeking a full-time Patient Services Representative in Lubbock, TX. You will be the first point of contact for patients, offering exceptional service and managing front desk operations. Candidates with customer service experience, preferably in healthcare, will be prioritized. This role requires a high school diploma; bilingual skills and EHR proficiency are a plus.

Enjoy a rewarding career with competitive compensation and a supportive team culture. Join us in making a difference in our patients' lives!