Patient Service Representative

Community Health Center Of Lubbock; Lubbock (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

Community Health Center Of Lubbock is seeking a Patient Service Representative (PSR) to manage administrative tasks while interacting with patients in a healthcare setting. The PSR will schedule appointments, explain forms, and process payments, ensuring excellent communication and customer service.

Qualifications include a high school diploma and minimum two years of clerical experience, with preferred bilingual skills in English and Spanish. The role operates Monday to Friday with occasional weekend/evening work.

Qualifications

• Minimum two years’ work experience in a clerical position.
• English; bilingual (English/Spanish) preferred.
• Valid Texas drivers’ license and current auto insurance required.

Responsibilities

• Greeting patients professionally both in person and on the phone.
• Checking patients in and out.
• Answering telephones, distributing messages, and making appointments.
• Collecting and recording charges.
• Maintaining detailed records and tracking of client information.

Skills

Strong organization skills

Excellent public relations skills

Communication skills

Customer service skills

Active listening

Education

High School graduate or GED

Two semesters of college or four semesters of vocational training

Job description

Job Location: CDC - Lubbock, TX 79403

Education Level: High School

Job Category: Admin - Clerical

The Patient Service Representative (PSR) is responsible for interacting with guests in a healthcare setting and managing administrative tasks for the medical team. The PSR schedules patient appointments according to Provider availability, explains intake forms to new patients, and processes payments after treatment.

Responsibilities

• Greeting patients professionally both in person and on the phone
• Checking patients in and out
• Answering telephones, distributing messages, and making appointments
• Collect and records charges
• Providing computer entry services
• Applying screening procedures requiring application of computerized systems and evaluation of client income and verification of coverage
• Maintaining detailed records and tracking of client information

Qualifications

• Education: High School graduate or GED. Preferred two semesters of college or four semesters of vocational training.
• Licensure: N/A
• Experience: Minimum two years’ work experience in a clerical position. Post high school education may be substituted for this requirement.
• Language: English; bilingual (English/Spanish) preferred.
• Travel: Occasionally; valid Texas drivers’ license and current auto insurance required; must have reliable and safe transportation.
• Hours of Work: 8am-5pm M-F with some weekend/evening work.

Knowledge

• Basic knowledge of HIPAA.
• Working knowledge of computers and general office equipment.

Skills

• Strong organization skills.
• Able to handle multiple tasks at once.
• Ability to deal with tough situations with composure.
• Excellent public relations, communication, computer, basic math, and writing skills.
• Demonstrate excellent customer service skills and cultural competency.
• Active listening.
• Speech Recognition: The ability to identify and understand the speech of another person.