Patient Services Coordinator - Front Desk

Horizon Eye Care; Waverly Hall (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Horizon Eye Care seeks a reliable front desk receptionist in the Waverly area to manage patient check-in/out, data collection and insurance processing. The role requires updating demographic data, verifying benefits, and handling co-pays with accuracy and courtesy.

Responsibilities include entering data into practice management systems, obtaining authorizations, and supporting clinicians to maintain smooth patient flow. A High School Diploma and 2 years of customer service are expected.

Qualifications

• High school diploma or equivalent.
• Two (2) years of customer service experience, preferably in a medical/ophthalmic environment.
• Basic database skills, preferably in an electronic medical system.
• Knowledge of insurance company processes and ability to read an Explanation of Benefits form.
• Ability to work independently.
• Ability to clearly communicate, both in writing and verbally.
• Excellent interpersonal skills with a variety of personality types.
• Ability to multi-task.
• Ability to problem solve.
• Organizational skills.

Responsibilities

• Greet patients upon arrival and check-in/check-out in a friendly, professional manner.
• Obtain/update patient demographic information and copy insurance cards.
• Enter data into the physician practice management system.
• Answer patient and family questions as needed and appropriate.
• Pull routine eye plans and obtain authorizations (VSP, EyeMed, Community Eye Care).
• Verify eligibility in NextGen and payer sites; file charges in NextGen and VSP system.
• Calculate patient charges and collect co-payments for services rendered.
• Support clinical teams and ensure timely flow of patients through the system.

Skills

Customer service

Phone etiquette

Data entry

Insurance knowledge

Bilingual Spanish (optional)

Education

High School Diploma or GED

Tools

NextGen

Billing systems

Job description

Horizon Eye Care seeks a reliable front desk receptionist in the Waverly area to manage patient check-in/out, data collection and insurance processing. The role requires updating demographic data, verifying benefits, and handling co-pays with accuracy and courtesy.

Responsibilities include entering data into practice management systems, obtaining authorizations, and supporting clinicians to maintain smooth patient flow. A High School Diploma and 2 years of customer service are expected.