Patient Access & Billing Coordinator

Horizon Eye Care; Mooresville (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Horizon Eye Care in Mooresville, NC seeks a friendly front desk associate to greet patients and manage check-in/check-out accurately. You will collect patient data, copy insurance cards, and enter information into the practice management system to support billing and eligibility checks.

Responsibilities include scheduling, answering questions, handling co-pays, and coordinating with clinical staff to ensure smooth patient flow.

Qualifications

• High school diploma or equivalent.
• Two years of customer service experience, preferably in a medical/ophthalmic environment.
• Basic database skills, preferably in an electronic medical system.
• Knowledge of insurance company processes and ability to read an Explanation of Benefits form.
• Ability to work independently.
• Ability to clearly communicate, both in writing and verbally.

Responsibilities

• Greet patients upon arrival with a friendly, professional demeanor.
• Obtain or update patients' demographic information and copies of insurance cards.
• Enter all required data into the physician practice management system accurately.
• Answer patient and family questions as needed.
• Pull routine eye plans and obtain authorizations (VSP, EyeMed, Community Eye Care).
• Verify eligibility in NextGen and all payer sites; file charges accordingly.

Skills

Customer service

Communication

Organizational skills

Multitasking

Problem solving

Data entry

Interpersonal skills

Call handling

Education

High school diploma or equivalent

Tools

NextGen

Job description

Horizon Eye Care in Mooresville, NC seeks a friendly front desk associate to greet patients and manage check-in/check-out accurately. You will collect patient data, copy insurance cards, and enter information into the practice management system to support billing and eligibility checks.

Responsibilities include scheduling, answering questions, handling co-pays, and coordinating with clinical staff to ensure smooth patient flow.