Patient Services Coordinator – Float Pool

Bon Secours; Suffolk (VA); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, vision coverage

Paid time off

Tuition assistance

Job summary

Bon Secours seeks a Patient Services Representative for its Virginia operations. The role is responsible for patient registration, verification of demographics and insurance, scheduling appointments, and accurate data entry.

The position may require covering multiple physician practices and ensuring high-quality customer service to patients and the community. Essential duties include processing admissions paperwork, collecting patient liabilities, and assisting with referrals and online

Qualifications

• High School Diploma or GED required.
• Prior experience in patient registration/healthcare preferred.
• Strong communication and customer service skills required.

Responsibilities

• Serves as the primary point of contact between patients and physician practices.
• Provides strong communication and excellent customer service by greeting patients and the community respectfully.
• Answers internal and external calls, routes calls, schedules patients, and enters information for scheduling.
• Processes patients in practice at appointments.
• troubleshoots and resolves problems to maintain patient flow and informs supervisor of issues.
• Verifies insurance and completes registration; corrects errors as needed.
• Records time indicators for lobby wait times.
• Calculates patient liabilities and collects payments; reconciles cash drawer daily.
• Performs charge entry for external services as needed (e.g., nursing homes).
• Schedules referrals or follow-ups and assists with MyChart scheduling.

Education

High School Diploma or GED

Tools

MyChart

Revenue cycle software

Electronic health records

Job description

Bon Secours seeks a Patient Services Representative for its Virginia operations. The role is responsible for patient registration, verification of demographics and insurance, scheduling appointments, and accurate data entry.

The position may require covering multiple physician practices and ensuring high-quality customer service to patients and the community. Essential duties include processing admissions paperwork, collecting patient liabilities, and assisting with referrals and online