Patient Services Coordinator, Float Pool

Beth Israel Lahey Health; Boston (MA); On-site; USD 57,308,160 - 77,191,060; Full time

Job summary

Beth Israel Lahey Health seeks a Medical Administrative Assistant for the Greater Brookline Float Pool. This role supports multiple practices by handling check-in, scheduling, and patient flow to ensure timely, courteous service.

You will greet patients, collect co-pays, verify demographics, manage referrals, and coordinate with providers to maintain a calm, efficient reception area across sites in Jamaica Plain, Brookline, Newton, Chestnut Hill, Wellesley and Chelsea.

Qualifications

• High School diploma or GED required.
• Certificate 1 Medical Admin Assistant Cert preferred.
• 0-1 Years Related Work Experience Required.
• Experience with computer systems including web-based applications and Microsoft Office (Outlook, Word, Excel, PowerPoint or Access).

Responsibilities

• Greets patients and visitors with courtesy and privacy.
• Performs check in, registration, scheduling, verification of demographic and fiscal data.
• Collects co-payments following standard procedures.
• Schedules, reschedules and cancels appointments; obtain referrals.
• Provide patient with relevant educational materials and assist with check-out and visit coordination.

Skills

Customer service

Written communications

Oral communications

Team work

Problem solving

MS Office

Education

High School diploma or GED

Medical Admin Assistant Certification

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

PowerPoint

Access

Job description

Beth Israel Lahey Health seeks a Medical Administrative Assistant for the Greater Brookline Float Pool. This role supports multiple practices by handling check-in, scheduling, and patient flow to ensure timely, courteous service.

You will greet patients, collect co-pays, verify demographics, manage referrals, and coordinate with providers to maintain a calm, efficient reception area across sites in Jamaica Plain, Brookline, Newton, Chestnut Hill, Wellesley and Chelsea.