Patient Services Coordinator II

BILH Performance Network; Lexington (MA); On-site; USD 29,000 - 39,000; Full time

Job summary

Beth Israel Lahey Health in Lexington, MA seeks a patient services coordinator to deliver high-quality service and ensure smooth practice operations. You report to Practice Manager or Ambulatory Practice Coordinator with input from physicians and nurses.

In this role you will greet patients, manage check-in, scheduling, referrals, and co-pay collection, and act as a liaison to maintain efficient patient flow. The position emphasizes privacy, courtesy, and accurate data handling.

Qualifications

• High School diploma or GED required.
• 1-3 years related work experience required.
• Experience with computer systems and Microsoft Office applications.

Responsibilities

• Greets patients and visitors with courtesy and privacy.
• Handles check-in, registration, demographics, and billing data.
• Schedules, reschedules, and cancels appointments; enters referrals.
• Facilitates flow and acts as liaison between patients and staff.
• Supports billing functions and basic administrative tasks.

Skills

Customer service

Written communications

Oral communications

Tools

Microsoft Office

Job description

Beth Israel Lahey Health in Lexington, MA seeks a patient services coordinator to deliver high-quality service and ensure smooth practice operations. You report to Practice Manager or Ambulatory Practice Coordinator with input from physicians and nurses.

In this role you will greet patients, manage check-in, scheduling, referrals, and co-pay collection, and act as a liaison to maintain efficient patient flow. The position emphasizes privacy, courtesy, and accurate data handling.