Patient Services Coordinator - Flexible Hours (Onsite)

Cherry Health; Grand Rapids (MI); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Loan repayment through NHSC and State

Medical, Dental and Vision Insurance

Paid Time Off 4 weeks/year

Paid holidays

403(b) Retirement Savings Plan

529 Plans

Pet Insurance

Employee Assistance Program

Job summary

Cherry Health in Grand Rapids, MI is hiring a Patient Services Coordinator to support patient care across call management, scheduling, intake, and documentation. You will work with clinicians to ensure a smooth patient experience and accurate data entry in the EMR.

The role requires strong customer service, HIPAA compliance, and teamwork in a fast-paced environment. The position is full-time, onsite at our downtown Grand Rapids location, with a schedule that may include occasional nights or

Qualifications

• Knowledge of medical terminology and insurance processes.
• Strong teamwork skills to support patients and staff.
• Bilingual Spanish preferred.
• Excellent phone communication and customer service skills.
• Proficient in Microsoft Office and learning new software.
• Detail-oriented with strong organizational skills.
• Ability to maintain patient confidentiality under HIPAA.

Responsibilities

• Open and close the Contact Center promptly.
• Greet patients using appropriate communication methods and scripts.
• Collect and input accurate patient data into the patient record.
• Record clear, concise messages for physicians and staff, prioritizing tasks within the EMR system.
• Actively listen to identify urgent symptoms and direct patients to clinical staff.
• Collaborate with team members and site partners to address patient needs efficiently.
• Schedule patient appointments, confirm appointments, and create patient charts in scheduling guidelines using the electronic system.
• Coordinate translation services when required.
• Maintain knowledge of insurance guidelines for accurate scheduling, verification, and eligibility determination.
• Audit appointments and charts to ensure completeness and accuracy of patient data.
• Represent the organization at community events, promoting services and fostering positive relationships.
• Review sliding fee scale costs as necessary.
• Achieve personal and team performance goals, both qualitative and quantitative.
• Ensure confidentiality and accuracy when handling patient data in the EHR.
• Perform additional duties as assigned.

Skills

Medical terminology

Insurance processes

Bilingual Spanish

Phone & customer service

Microsoft Office

HIPAA compliance

Education

High School / Equivalent

Associate Degree or specialized training

Tools

Microsoft Office

NextGen EMR

Zoom Contact Center

Job description

Cherry Health in Grand Rapids, MI is hiring a Patient Services Coordinator to support patient care across call management, scheduling, intake, and documentation. You will work with clinicians to ensure a smooth patient experience and accurate data entry in the EMR.

The role requires strong customer service, HIPAA compliance, and teamwork in a fast-paced environment. The position is full-time, onsite at our downtown Grand Rapids location, with a schedule that may include occasional nights or