Patient Services Coordinator

Cherry Health; Grand Rapids (MI); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Loan repayment through NHSC and State

Medical, Dental and Vision Insurance

Paid Time Off 4 weeks/year

Paid holidays

403(b) Retirement Savings Plan

529 Plans

Pet Insurance

Employee Assistance Program

Job summary

Cherry Health in Grand Rapids, MI is hiring a Patient Services Coordinator to support patient care across call management, scheduling, intake, and documentation. You will work with clinicians to ensure a smooth patient experience and accurate data entry in the EMR.

The role requires strong customer service, HIPAA compliance, and teamwork in a fast-paced environment. The position is full-time, onsite at our downtown Grand Rapids location, with a schedule that may include occasional nights or

Qualifications

• Knowledge of medical terminology and insurance processes.
• Strong teamwork skills to support patients and staff.
• Bilingual Spanish preferred.
• Excellent phone communication and customer service skills.
• Proficient in Microsoft Office and learning new software.
• Detail-oriented with strong organizational skills.
• Ability to maintain patient confidentiality under HIPAA.

Responsibilities

• Open and close the Contact Center promptly.
• Greet patients using appropriate communication methods and scripts.
• Collect and input accurate patient data into the patient record.
• Record clear, concise messages for physicians and staff, prioritizing tasks within the EMR system.
• Actively listen to identify urgent symptoms and direct patients to clinical staff.
• Collaborate with team members and site partners to address patient needs efficiently.
• Schedule patient appointments, confirm appointments, and create patient charts in scheduling guidelines using the electronic system.
• Coordinate translation services when required.
• Maintain knowledge of insurance guidelines for accurate scheduling, verification, and eligibility determination.
• Audit appointments and charts to ensure completeness and accuracy of patient data.
• Represent the organization at community events, promoting services and fostering positive relationships.
• Review sliding fee scale costs as necessary.
• Achieve personal and team performance goals, both qualitative and quantitative.
• Ensure confidentiality and accuracy when handling patient data in the EHR.
• Perform additional duties as assigned.

Skills

Medical terminology

Insurance processes

Bilingual Spanish

Phone & customer service

Microsoft Office

HIPAA compliance

Education

High School / Equivalent

Associate Degree or specialized training

Tools

Microsoft Office

NextGen EMR

Zoom Contact Center

Job description

Patient Services Coordinator page is loaded## Patient Services CoordinatorApplylocations: Grand Rapids, MItime type: Full timeposted on: Posted Todayjob requisition id: JR100763Welcome to Cherry Health - video about Cherry HealthThe Patient Services Coordinator plays a key role in delivering excellent customer service to patients, ensuring a positive patient experience through various communication channels. This position supports patient care through call management, patient intake, symptom triage, scheduling, registration, insurance management, and documentation. The role requires attention to detail, the ability to manage a high volume of patient interactions, and collaboration with clinical staff to ensure quality service. The position involves working flexible hours, including nights and weekends, to accommodate business needs. This is a full time, benefit eligible position typically working Monday - Friday 8am to 5pm onsite at our downtown Grand Rapids location. **Responsibilities:*** Open and close the Contact Center promptly.* Greet patients and clients using appropriate communication methods and scripts.* Collect and input accurate patient data, including financial and demographic information, into the patient record.* Record clear, concise messages for physicians and staff, prioritizing tasks within the EMR system.* Actively listen to identify urgent symptoms and direct patients to clinical staff for timely assistance.* Collaborate with team members and site partners to address patient needs efficiently.* Schedule patient appointments, confirm appointments, and create patient charts in compliance with scheduling guidelines using the electronic system.* Coordinate translation services when required.* Maintain knowledge of insurance guidelines for accurate scheduling, verification, and eligibility determination.* Audit appointments and charts to ensure completeness and accuracy of patient data.* Represent the organization at community events, promoting services and fostering positive relationships.* Review sliding fee scale costs as necessary.* Achieve personal and team performance goals, both qualitative and quantitative.* Ensure confidentiality and accuracy when handling patient data in the Electronic Health Record (EHR).* Perform additional duties as assigned.**Skills / Knowledge / Abilities:*** Knowledge of medical terminology and insurance processes.* Strong teamwork skills to achieve positive outcomes for patients and staff.* Bilingual skills (Spanish preferred).* Excellent phone communication and customer service skills.* Proficient in Microsoft Office programs and the ability to learn new software.* Detail-oriented with strong organizational skills.* Effective written and verbal communication skills.* Ability to maintain patient confidentiality in adherence to HIPAA regulations.**Key Values:*** Customer Service* Collaboration* Integrity* Respect* Professionalism* Learning**Education / Licenses / Certificates:****Required:** High School / Equivalent - **Preferred:** Associate Degree or specialized training.**Experience Required:*** At least one year of experience in a medical office, call center, or customer service role.* In lieu of the specified education and experience requirements, an equivalent combination of education, training, and relevant work experience may be considered.**Equipment / Tools / Technology:*** Desktop or laptop computer* Zoom phone software and Zoom Contact Center application* Networked copier/printer/facsimile* Microsoft Office (Word, Excel, PowerPoint, etc.)* Electronic Health Record (NextGen)**Physical Requirements:*** Standing: Less than 1⁄3 of the time* Sitting: 1⁄3 to 2⁄3 of the time* Independently mobile (movement between floors): Less than 1⁄3 of the time* Grasping (applying pressure to objects): Less than 1⁄3 of the time* Finger Use (typing, pinching, etc.): 1⁄3 to 2⁄3 of the time* Reaching above head: Less than 1⁄3 of the time* Stooping, crouching, or bending: Less than 1⁄3 of the time* Kneeling or crawling: Less than 1⁄3 of the time* Repetitive hand/body motions: 1⁄3 to 2⁄3 of the time* Vision (reading computer screen): 1⁄3 to 2⁄3 of the time* Hearing: 1⁄3 to 2⁄3 of the time* Speaking: 1⁄3 to 2⁄3 of the time* Pushing or pulling: Less than 1⁄3 of the time* Sedentary Work (lifting no more than 10 lbs): 1⁄3 to 2⁄3 of the time.**Environmental Factors / Working Conditions:*** Indoor office environment: More than 2⁄3 of the time* Outdoor weather conditions: Less than 1⁄3 of the time* Exposure to toxic/caustic chemicals: Less than 1⁄3 of the time* Exposure to blood, bodily fluids: Less than 1⁄3 of the time* Exposure to illness/infection: Less than 1⁄3 of the time**Other Requirements of the Position:**Work hours during off shifts, nights, or weekends: Occasional, limited. **Supervision Received:** Work progress checked frequently.**Supervision Given:** No direct supervision of others.**Client Population Served:**May serve all patient populations. **Who we are:**Cherry Health, Michigan’s largest Federally Qualified Health Center (FQHC), operates in six counties across the state, is based in Grand Rapids. With a team of more than 650 health care professionals at 20 locations, Cherry Health focuses on removing barriers, expanding access, and delivering comprehensive quality health care services to underserved communities, regardless of an individual’s insurance status or ability to pay. We provide primary care, dental, vision, behavioral health, pharmacy services, substance abuse services, residential re-entry services, school-based health centers and more.**Our Mission:**Cherry Health provides comprehensive, high quality healthcare for all. **Our Vision:**Lives are transformed by creating a healthier community where every person has their best opportunity to thrive. **Our Values:** * **Collaboration** – Support the Cherry Health mission by encouraging teamwork to accomplish organizational goals.* **Welcoming** – We create an inclusive, respectful environment where everyone feels valued, supported, and comfortable contributing.* **Innovation** – Embrace creativity to improve patient care and workplace efficiency while remaining curious and open to learning.* **Integrity** – Uphold the highest ethical standards by being honest and trustworthy.* **Professionalism** – Create a positive work environment where we care accountable for our decision, our action and the results. **Benefits:**Cherry Health has excellent benefit offerings dependent on employment status. Check out a sample of the benefits available to our team members below! * Loan repayment through the NHSC and Michigan State Loan Repayment Program for select roles* Medical, Dental and Vision Insurance for you and your family* Generous Paid Time Off benefit – 4 weeks per year for full time* Paid holidays - 8 full day paid holidays (Including Black Friday!) and 2 half day paid holidays!* 403(b) Retirement Savings Plan with generous employer match - $ for $ match up to 5%* MET and MESP 529 Savings Plans* Pet Insurance!* Employee Assistance Program Our policy is to offer all employees and applicants for employment equal opportunity without regard to race, color, religion, gender, national origin, age, disability, genetic information, marital status, height, weight, sexual orientation, gender identity, or status as a covered veteran in accordance with applicable federal, state and local laws, or any other protected category.