Patient Services Coordinator: Fast-Paced Medical Office

Balance Health; Kirkland, Everett (WA, WA); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

HSA with employer contribution

FSA

Job summary

Washington Integrative Foot & Ankle in the Seattle metro area seeks a Patient Services Coordinator to handle high-volume calls, schedule appointments, and support practices. The role is primarily based in our Kirkland and Everett offices.

The ideal candidate has strong customer service, healthcare terminology knowledge, and experience navigating patient records systems. Call center or scheduling experience is preferred; a high school diploma is required.

Qualifications

• Minimum High School Diploma or Equivalent.
• Experience in fast paced scheduling or call center.
• 1+ years of customer service experience.
• Minimum of 2 years in a healthcare position preferred - but willing to train the right individual!
• Good verbal and written communication skills.

Responsibilities

• Answers a high volume of calls and schedules appointments for all patients with a high degree of accuracy.
• Communicates clearly on the phone and accurately documents and assigns messages.
• Confirms and updates contact information for all patients at every contact.
• Makes follow-up calls for any messages left.
• Documents appointment visit status, including rescheduled, cancelled, confirmed, left voice message, or any other status appropriately.
• Delivers all communications with excellent customer service.
• Be courteous and professional for all patient interactions.
• Routes calls to appropriate staff for swift resolution.

Skills

Customer service

Phone etiquette

Data entry

Organizational skills

Communication

Problem solving

Healthcare terminology

Education

High school diploma

Tools

EMR systems

Scheduling software

Job description

Washington Integrative Foot & Ankle in the Seattle metro area seeks a Patient Services Coordinator to handle high-volume calls, schedule appointments, and support practices. The role is primarily based in our Kirkland and Everett offices.

The ideal candidate has strong customer service, healthcare terminology knowledge, and experience navigating patient records systems. Call center or scheduling experience is preferred; a high school diploma is required.