Patient Services Coordinator: Care Team & Scheduling

UnitedHealthcare; New Orleans (LA); On-site; USD 37,000 - 67,000; Full time

Benefits offered by this job

Comprehensive benefits package

Incentive programs

Equity stock purchase plan

401k contribution

Job summary

UnitedHealthcare in New Orleans, LA is seeking a Patient Services Representative to greet patients, schedule appointments, triage calls, and document in the EMR, ensuring accurate demographics, privacy, and seamless coordination with the care team.

This full-time role supports the clinic team, handles cash with precision, and maintains a tidy lobby. Requirements include a high school diploma, 1+ year medical office experience, and proficiency with Word, Excel, Outlook, and Teams.

Qualifications

• High School Diploma or GED required.
• 1+ years as receptionist or admin in medical setting.
• Proficient with Word, Excel, Outlook and Teams.
• Basic medical terminology and health insurance knowledge.
• Available to work full-time Monday to Friday.

Responsibilities

• Greet patients and assist them at entry.
• Schedule and cancel appointments per protocol.
• Answer, triage, and direct phone calls.
• Record messages in the EMR and forward to team.
• Ensure accurate patient demographics and HIPAA notices.
• Create and mail new patient packets; maintain records.
• Check patients in/out and collect applicable fees.
• Balance cash drawers at end of day.
• Maintain a neat lobby and adhere to dress code.
• Protect patient privacy and confidentiality.

Skills

Microsoft Word

Excel

Outlook

Teams

Education

High School Diploma/GED

Tools

EMR

Job description

UnitedHealthcare in New Orleans, LA is seeking a Patient Services Representative to greet patients, schedule appointments, triage calls, and document in the EMR, ensuring accurate demographics, privacy, and seamless coordination with the care team.

This full-time role supports the clinic team, handles cash with precision, and maintains a tidy lobby. Requirements include a high school diploma, 1+ year medical office experience, and proficiency with Word, Excel, Outlook, and Teams.