Patient Access & Scheduling Specialist

DePaul Community Health Centers; New Orleans, Northern (LA, KY); Hybrid; USD 22,000 - 30,000; Full time

Job summary

DePaul Community Health Centers in New Orleans is seeking a Call Center Representative to support Population Health initiatives by handling inbound and outbound calls, scheduling appointments in the EMR, and delivering accurate messages to care teams.

The ideal candidate will have a high school diploma, at least 1 year of healthcare office experience, strong verbal and written communication skills, and basic computer literacy to work with diverse patients in a fast-paced clinic setting.

Qualifications

• High school diploma or equivalent required.
• 1 year of health care or medical office experience preferred.
• Excellent verbal and written communication skills.
• Basic computer literacy and familiarity with Windows/Microsoft Office.
• Knowledge of medical terminology and health insurance basics.

Responsibilities

• Handle inbound calls and manage call queues across sites.
• Schedule patient appointments in the EMR and coordinate with care teams.
• Transmit accurate medical messages to the appropriate staff.
• Follow up on missed appointments and patient inquiries.

Skills

Verbal communication

Written communication

Computer literacy

Medical terminology knowledge

Experience with diverse populations

Education

High School diploma

Tools

Electronic Medical Record (EMR)

Job description

DePaul Community Health Centers in New Orleans is seeking a Call Center Representative to support Population Health initiatives by handling inbound and outbound calls, scheduling appointments in the EMR, and delivering accurate messages to care teams.

The ideal candidate will have a high school diploma, at least 1 year of healthcare office experience, strong verbal and written communication skills, and basic computer literacy to work with diverse patients in a fast-paced clinic setting.