Patient Access Specialist: Scheduling, Verification & Billing

LCMC Health; New Orleans (LA); On-site; USD 42,000 - 55,000; Full time

Job summary

LCMC Health in New Orleans seeks a Patient Access Representative to greet patients, schedule appointments, verify insurance, and register demographics.

You will help with admissions, explain financial responsibilities, collect payments, and connect patients with financial assistance while maintaining compassion.

Join a team focused on clear communication, accuracy, and a smooth patient journey from scheduling to registration.

Qualifications

• High School Diploma or GED (or equivalent experience).
• 2 years of customer service and/or healthcare experience preferred.
• Strong communication and problem-solving abilities are essential.

Responsibilities

• Greet and assist patients, families, and visitors in person and by phone.
• Schedule appointments and coordinate patient services accurately and efficiently.
• Register patients and update demographic, insurance, and guarantor information.
• Verify insurance eligibility and collect required documentation.
• Support admissions, transfers, discharges, and bed placement processes as needed.
• Explain financial responsibilities, collect payments, and connect patients with financial assistance resources.
• Answer calls and direct patients to the appropriate departments and services.
• Collaborate with clinical and support teams to ensure a seamless patient experience.

Skills

Customer service

Interpersonal skills

Communication

Registration & scheduling

Organization & time management

Education

High School Diploma or GED

Job description

LCMC Health in New Orleans seeks a Patient Access Representative to greet patients, schedule appointments, verify insurance, and register demographics.

You will help with admissions, explain financial responsibilities, collect payments, and connect patients with financial assistance while maintaining compassion.

Join a team focused on clear communication, accuracy, and a smooth patient journey from scheduling to registration.