Patient Services Coordinator

Novant Health; Winston-Salem (NC); On-site; USD 42,000 - 58,000; Full time

Job summary

Novant Health in Winston-Salem, NC is seeking a Patient Services Coordinator IV to join the HVI Clinic. This full-time role focuses on EPIC system optimization, scheduling, referrals, and patient flow to ensure seamless care delivery.

You will coordinate appointments, manage medical records and billing with confidentiality, act as a liaison among patients, providers and staff, and support front desk operations with warmth and professionalism.

Qualifications

• High School Diploma or GED required.
• Three years of medical office experience required.
• Knowledge of medical office software; EPIC experience preferred.
• Understanding CPT and ICD-9-CM coding.
• Excellent verbal communication, confidentiality, and teamwork.
• Ability to handle changing priorities and strong organizational skills.

Responsibilities

• Serve as a super-user for EPIC systems, supporting the practice and handling work queues.
• Scheduling and authorizations.
• Coordinate patient appointments, referrals, and follow-ups.
• Back up front desk coverage for Check in and Check out.
• Foster a welcoming environment for patients.
• Manage patient records, insurance and billing with confidentiality.
• Liaise between patients, providers, and staff to facilitate communication.

Skills

EPIC knowledge

Medical office software

CPT ICD-9-CM coding

Verbal communication

Organizational skills

Confidentiality

Team player

Adaptability

Education

High School Diploma or GED

Tools

EPIC Systems

Job description

What We Offer

Patient Services Coordinator

Position: Patient Services Coordinator IV

Location: Winston-Salem, NC

Department: HVI Clinic

Employment Type: Full-Time 40hrs per week /No Weekends/No Holidays

What You'll Do

• Serve as a super-user for EPIC systems, providing practice support and handling miscellaneous work queues.
• Scheduling & Authorizations.
• Coordinate patient appointments, Referrals, and follow-ups to ensure seamless care delivery.
• Back up-front desk coverage for Check in and Check out.
• Foster a welcoming environment, making every patient feel valued and heard.
• Manage patient records, insurance information, and billing processes with accuracy and confidentiality.
• Be a liaison between patients, healthcare providers, and administrative staff to facilitate effective communication.

Why Join Novant Health?

• Competitive Compensation: Attractive salary with opportunities for advancement.
• Comprehensive Benefits: Medical, dental, vision, life insurance, and retirement savings.
• Professional Development: Access to continuous learning and career growth opportunities.
• Inclusive Culture: A diverse and inclusive work environment that values each team member.
• Work-Life Balance: Generous paid time off and wellness programs.

What We're Looking For

• Education:
  • High School Diploma or GED, required.
• Experience:
  • Three years of experience in a medical office setting, required.
  • Other related experience may be considered in lieu of medical office experience.
• Additional Skills Required:
  • Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires understanding of CPT and ICD9-CM coding processes. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
• Additional Skills Preferred:
  • Proficient in the use of all computer software utilized in the practice.
    

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

Job Opening ID

199395