Patient Services Coordinator

Alaska Heart & Vascular Institute; Palmer (AK); On-site; USD 27,552 - 39,950; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

401K

HSA

FSA

Employee Assistance Program

Wellness Program

Paid Time Off

Job summary

Alaska Heart & Vascular Institute in Palmer, AK seeks a Patient Services Coordinator to coordinate and schedule patient appointments, assist with check-in/check-out, and ensure friendly, professional interactions with patients and staff.

Responsibilities include updating patient demographics, confirming insurance eligibility, processing copays/deductibles, and maintaining physician schedules to optimize flow through Support Services.

Qualifications

• Experience in customer service or receptionist/front desk roles in health care.
• Knowledge of medical terminology is preferred.
• Familiarity with insurance verification processes and patient eligibility checks.

Responsibilities

• Coordinate and schedule patient appointments using computerized systems.
• Greet, check-in, and check-out patients in a professional manner.
• Verify insurance eligibility, copayments, and deductibles; collect fees.
• Maintain physician schedules and oversee reception area for smooth patient flow.

Skills

Customer service

Reception

Insurance verification

Medical terminology

Computer literacy

Communication

Education

High School Diploma or equivalent

Job description

JOB TITLE: Patient Services CoordinatorDEPARTMENT: Support ServicesSUMMARY OF DUTIES: Responsible for coordination and scheduling of patient appointments in an efficient and timely manner. Responsible for all check-in and check-out duties. Responsible for quality interactions with patients and staff.ESSENTIAL FUNCTIONS:Records coordination and scheduling patient appointments utilizing computerized appointment systems. Relays necessary information to appropriate staff.Conduct insurance eligibility verifications, review benefits, and update patient demographic information.Greets and registers patients in a prompt, professional, pleasant, and helpful manner.Verifies that appropriate forms are completed and obtains signatures when necessary.Maintains and updates current information on physicians’ schedules ensuring that patients are scheduled properly.Oversees the reception area, coordinates patient movement throughout Institute.Verifies patient insurance eligibility, copayments, and deductibles.Recover fees due at time of visit.Reconciles daily cash drawer and fee slips.Review fee slips for information necessary to submit for payment.PAY RANGE: $20-29/hr to start (dependent upon experience)EMPLOYEE BENEFITS:MedicalDentalVisionColonial Life Elective BenefitsLife InsuranceProfit Sharing 401KHSAFSAEmployee Assistance ProgramWellness ProgramPTO- starting at up to 5.84 hours per pay period (increases with years of service)8 paid holidays per yearFMLAThis job description is intended to provide basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve.EDUCATION: High School Diploma or equivalent. Knowledge of medical terminology.EXPERIENCE: Minimum one to two years of experience in a customer service setting; one-year receptionist/front desk experience in health care, insurance eligibility verifications within a medical practice setting. Possesses excellent customer service skills, attention to detail, and computer literacy. Knowledge of medical terminology is preferred.#hotjob