Patient Service Coordinator

MedStar Health; Frederick (MD); On-site; USD 26,000 - 44,000; Full time

Job summary

MedStar Health is seeking a courteous Patient Service Representative to serve as the initial contact at a medical practice or hospital department in Frederick, MD. You will greet patients, schedule and register appointments, collect co-payments, process time-of-service payments, and update demographics and insurance information to ensure smooth patient flow and timely testing requisitions.

The role requires excellent interpersonal and telephone skills, knowledge of medical terminology, and the

Qualifications

• High School Diploma or GED required.
• One year of relevant education may substitute for one year of required work experience.
• Less than 1 year to 1 year of customer service experience in health care preferred.

Responsibilities

• Greet patients in a courteous and professional manner.
• Coordinate efficient patient flow through the practice or department.
• Schedule appointments and register patients; collect co-payments.
• Process Time-of-Service payments and update demographic and insurance information.
• Provide patients with follow-up appointments and test requisitions.

Skills

Excellent interpersonal communication

Customer service

Medical terminology

Oral and written communication

Telephone etiquette

Education

High School Diploma or GED

One year of relevant education may substitute

Tools

IDX/GE Centricity

Job description

About the Job

General Summary of Position

Serves as the initial contact person at the medical practice or hospital department and greets patients in a courteous and professional manner. Coordinates efficient patient flow through the practice or hospital department assigned. Makes appointments registers patients collects co-payments Time-of-Service (TOS) payment processing updates demographic and insurance information and provides patients with follow-up appointments and requisitions for tests.

Minimal Qualifications

Education

• High School Diploma or GED required
• One year of relevant education may be substituted for one year of required work experience.

Experience

• Less than 1 year 6 months - 1 year experience providing high quality customer service required preferably in a health care setting. Preference given to candidates whose experience includes the use of computerized schedules registration systems and electronic records required and
• Working knowledge of IDX/GE centricity business preferred

Licenses and Certifications

• CPR - Cardiac Pulmonary Resuscitation MedStar Ambulatory and Urgent Care locations: (includes BLS and NRP) for healthcare providers from either the American Heart Association (AHA) or American Red Cross within 90 Days required
• Additional unit/specialty certifications may vary by department or business unit.

Knowledge Skills and Abilities

• Excellent interpersonal communication and customer service skills and good telephone etiquette.
• Requires knowledge of medical terminology and effective oral and written communication skills.
• Must possess the ability to perform in a high-pressure environment to organize and prioritize work to deal effectively and professionally with a variety of different individuals and to support and monitor the needs of multiple medical providers.

This position has a hiring range of USD $18.70 - USD $32.72 /Hr.