Patient Service Coordinator

CareerArc; Stoakley (MD); On-site; USD 26,000 - 45,000; Full time

Job summary

CareerArc is seeking a front desk associate to greet patients, manage appointments, and assist with registration at our medical facility. You will handle co-payments, Time-of-Service transactions, and update demographics and insurance data while ensuring smooth patient flow and high-quality service.

The role requires strong communication, medical terminology knowledge, and the ability to work under pressure in a healthcare environment. Prior experience with scheduling systems is a plus.

Qualifications

• High School Diploma or GED required.
• One year of relevant education may be substituted for one year of required work experience.
• Healthcare customer service experience preferred, especially in a clinical setting.

Responsibilities

• Greet patients in a courteous and professional manner.
• Coordinate patient flow through the practice or department.
• Make appointments and register patients.
• Collect co-payments and process Time-of-Service payments.
• Update demographic and insurance information.
• Provide patients with follow-up appointments and test requisitions.

Skills

Interpersonal skills

Customer service

Telephone etiquette

Medical terminology

Oral and written communication

Multitasking

Healthcare setting familiarity

Education

High School Diploma or GED

Tools

IDX/GE Centricity

Job description

About the Job

General Summary of Position

Serves as the initial contact person at the medical practice or hospital department and greets patients in a courteous and professional manner. Coordinates efficient patient flow through the practice or hospital department assigned. Makes appointments registers patients collects co-payments Time-of-Service (TOS) payment processing updates demographic and insurance information and provides patients with follow-up appointments and requisitions for tests.

Minimal Qualifications

Education

• High School Diploma or GED required
• One year of relevant education may be substituted for one year of required work experience.

Experience

• Less than 1 year 6 months - 1 year experience providing high quality customer service required preferably in a health care setting. Preference given to candidates whose experience includes the use of computerized schedules registration systems and electronic records required and
• Working knowledge of IDX/GE centricity business preferred

Licenses and Certifications

• CPR - Cardiac Pulmonary Resuscitation MedStar Ambulatory and Urgent Care locations: (includes BLS and NRP) for healthcare providers from either the American Heart Association (AHA) or American Red Cross within 90 Days required
• Additional unit/specialty certifications may vary by department or business unit.

Knowledge Skills and Abilities

• Excellent interpersonal communication and customer service skills and good telephone etiquette.
• Requires knowledge of medical terminology and effective oral and written communication skills.
• Must possess the ability to perform in a high-pressure environment to organize and prioritize work to deal effectively and professionally with a variety of different individuals and to support and monitor the needs of multiple medical providers.

This position has a hiring range of USD $18.70 - USD $32.72 /Hr.