Patient Service Coordinator

MedStar Health’s Washington Hospital Center; Hollywood (MD); On-site; USD 26,000 - 45,000; Full time

Job summary

MedStar Health’s Washington Hospital Center seeks a front desk professional to greet patients and manage initial contact in a clinical setting. You will coordinate patient flow, assist with scheduling, and register patients while handling co-pays and TOS payments.

You will update demographics and insurance information, provide follow-up appointments and test requisitions, and support multiple providers in a fast-paced environment. CPR certification is required within 90 days.

Qualifications

• High School Diploma or GED required.
• One year of relevant education may substitute for one year of required work experience.
• Less than 1 year 6 months - 1 year experience providing high quality customer service required, preferably in a health care setting.
• Preference given to candidates whose experience includes the use of computerized schedules/registration systems and electronic records.
• Working knowledge of IDX/GE Centricity business preferred.
• CPR certification required within 90 days.
• Additional unit/specialty certifications may vary by department or business unit.

Responsibilities

• Greet patients in a courteous and professional manner.
• Coordinate efficient patient flow through the practice or department.
• Make appointments and register patients.
• Collect co-payments and process Time-of-Service payments.
• Update demographic and insurance information.
• Provide patients with follow-up appointments and requisitions for tests.

Skills

Customer service

Medical terminology

Phone etiquette

Scheduling systems

Multitasking

Education

High School Diploma or GED

Tools

IDX/GE Centricity

Job description

About the Job

General Summary of Position

Serves as the initial contact person at the medical practice or hospital department and greets patients in a courteous and professional manner. Coordinates efficient patient flow through the practice or hospital department assigned. Makes appointments registers patients collects co-payments Time-of-Service (TOS) payment processing updates demographic and insurance information and provides patients with follow-up appointments and requisitions for tests.

Minimal Qualifications

Education

• High School Diploma or GED required
• One year of relevant education may be substituted for one year of required work experience.

Experience

• Less than 1 year 6 months - 1 year experience providing high quality customer service required preferably in a health care setting. Preference given to candidates whose experience includes the use of computerized schedules registration systems and electronic records required and
• Working knowledge of IDX/GE centricity business preferred

Licenses and Certifications

• CPR - Cardiac Pulmonary Resuscitation MedStar Ambulatory and Urgent Care locations: (includes BLS and NRP) for healthcare providers from either the American Heart Association (AHA) or American Red Cross within 90 Days required
• Additional unit/specialty certifications may vary by department or business unit.

Knowledge Skills and Abilities

• Excellent interpersonal communication and customer service skills and good telephone etiquette.
• Requires knowledge of medical terminology and effective oral and written communication skills.
• Must possess the ability to perform in a high-pressure environment to organize and prioritize work to deal effectively and professionally with a variety of different individuals and to support and monitor the needs of multiple medical providers.

This position has a hiring range of USD $18.70 - USD $32.72 /Hr.