Patient Service Coordinator

MedStar Health’s Washington Hospital Center; Frederick (MD); On-site; USD 26,000 - 45,000; Full time

Job summary

MedStar Health’s Washington Hospital Center is hiring a front desk associate to greet patients, coordinate efficient flow, and handle registrations and payments. You will collect co-pays, process time-of-service payments, and keep demographics and insurance data up to date while arranging follow-up appointments and test requisitions.

The role requires excellent interpersonal and communication skills, a solid understanding of medical terminology, and the ability to stay organized in a

Qualifications

• Excellent interpersonal communication and customer service skills.
• Knowledge of medical terminology and effective communication.
• Ability to work under pressure and prioritize tasks for multiple providers.

Responsibilities

• Greets patients in a courteous, professional manner and serves as the initial contact.
• Coordinates patient flow through the practice or department.
• Registers patients, collects co-payments and handles TOS payments.
• Updates demographic and insurance information and provides follow-up appointments and test requisitions.

Skills

Interpersonal skills

Customer service

Telephone etiquette

Medical terminology

Oral and written communication

Education

High School Diploma or GED

One year of relevant education may be substituted for one year of required work experience

Tools

IDX/GE Centricity

Job description

About the Job

General Summary of Position

Serves as the initial contact person at the medical practice or hospital department and greets patients in a courteous and professional manner. Coordinates efficient patient flow through the practice or hospital department assigned. Makes appointments registers patients collects co-payments Time-of-Service (TOS) payment processing updates demographic and insurance information and provides patients with follow-up appointments and requisitions for tests.

Minimal Qualifications

Education

• High School Diploma or GED required
• One year of relevant education may be substituted for one year of required work experience.

Experience

• Less than 1 year 6 months - 1 year experience providing high quality customer service required preferably in a health care setting. Preference given to candidates whose experience includes the use of computerized schedules registration systems and electronic records required and
• Working knowledge of IDX/GE centricity business preferred

Licenses and Certifications

• CPR - Cardiac Pulmonary Resuscitation MedStar Ambulatory and Urgent Care locations: (includes BLS and NRP) for healthcare providers from either the American Heart Association (AHA) or American Red Cross within 90 Days required
• Additional unit/specialty certifications may vary by department or business unit.

Knowledge Skills and Abilities

• Excellent interpersonal communication and customer service skills and good telephone etiquette.
• Requires knowledge of medical terminology and effective oral and written communication skills.
• Must possess the ability to perform in a high-pressure environment to organize and prioritize work to deal effectively and professionally with a variety of different individuals and to support and monitor the needs of multiple medical providers.

This position has a hiring range of USD $18.70 - USD $32.72 /Hr.