Patient Services Coordinator

True Health; Orlando (FL); On-site; USD 30,000 - 42,000; Full time

Job summary

True Health in Orlando is seeking an Administrative Support role to oversee front desk operations and patient flow. You will manage check-in/check-out, verify insurance, collect payments, post charges, and maintain accurate demographics.

The position emphasizes courteous service, clear communication with patients and staff, and efficient handling of scheduling and records. Experience with ICD-10/CPT codes is a plus, and bilingual ability is valued.

Qualifications

• High school diploma or equivalent is required.

Responsibilities

• Oversee the administrative duties of the Center and move patients through check-in and check-out.
• Provide a courteous, professional working environment for patients and staff.
• Maintain effective communication with patients, coworkers, and supervisor.
• Update patient demographics and interview patients for sliding fee scale services to update eligibility.
• Verify insurance and set eligibility dates in the system.
• Call and remind patients to bring missing information to their appointment.
• Collect payments and patient-responsible balances; post charges to patient accounts.
• Scan and import demographic and clinical documentation into patient charts.
• Schedule appointments and monitor the schedule to accommodate walk-ins.
• Direct patients to the proper department and operate multi-line telephone system.
• Operate office equipment (fax, copier, computer, credit card machine) and provide copies of records.
• Contribute to the positive image of front office operations.

Skills

Customer-friendly attitude

ICD-10/CPT knowledge

Money and balancing skills

Bank deposits knowledge

Multi-tasking

Stress management

Data entry accuracy

People skills

Education

High school diploma or equivalent

Job description

True Health in Orlando is seeking an Administrative Support role to oversee front desk operations and patient flow. You will manage check-in/check-out, verify insurance, collect payments, post charges, and maintain accurate demographics.

The position emphasizes courteous service, clear communication with patients and staff, and efficient handling of scheduling and records. Experience with ICD-10/CPT codes is a plus, and bilingual ability is valued.