Front Desk Coordinator

Florida Sports and Family Health Center; Orlando (FL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Retirement plan

Simple IRA

Simple IRA matching

Job summary

Florida Sports and Family Health Center in Orlando, FL, seeks a Front Desk Coordinator to ensure smooth front-office operations and top-notch patient service. You will manage check-in/check-out, verify insurance, collect payments, and support both clinical and administrative staff in a busy outpatient setting.

The role requires strong customer service, solid communication skills, and experience with EHR systems (NextGen preferred).

Qualifications

• High school diploma or equivalent.
• 1 year of experience in a medical front office (preferred).
• Knowledge of medical terminology and insurance plans.
• Experience with EHR systems (NextGen preferred).
• Strong customer service and communication skills.
• Proficiency in Microsoft Office and basic computer applications.
• Ability to multitask in a fast-paced environment.
• Strong attention to detail and organizational skills.

Responsibilities

• Greet patients professionally and create a positive first impression.
• Perform accurate patient check-in and check-out procedures.
• Verify insurance eligibility, benefits, and demographics.
• Enter and update patient data in the EHR system.
• Use NextGen EHR for scheduling, documentation, and records.
• Collect copays, deductibles, and outstanding balances.
• Post payments and provide receipts.
• Answer and route incoming calls promptly and professionally.
• Schedule, confirm, and reschedule patient appointments.
• Conduct reminder calls and follow-ups.
• Manage patient flow and coordinate with clinical staff.
• Maintain HIPAA compliance and confidentiality.
• Support other administrative or clinical tasks as needed.

Skills

Customer service

Communication skills

Microsoft Office

Multitasking

Attention to detail

Education

High school diploma

Tools

NextGen EHR

Job description

Florida Sports and Family Health Center

Front Desk Coordinator

Orlando, Florida

Full-time

About the Job:

Position Summary:

The Front Desk Coordinator is responsible for delivering excellent customer service and ensuring efficient front office operations. This role manages patient check-in and check-out, verifies insurance coverage, collects payments, schedules appointments, and supports clinical and administrative staff.

Key Responsibilities:

• Greet patients professionally and ensure a positive first impression.
• Perform accurate patient check-in and check-out procedures.
• Verify insurance eligibility, benefits, and demographic information.
• Enter and update patient data in the EHR system.
• Utilize NextGen EHR for scheduling, documentation, and patient records.
• Collect copays, deductibles, and outstanding balances.
• Post payments and provide receipts.
• Answer and route incoming calls promptly and professionally.
• Schedule, confirm, and reschedule patient appointments.
• Conduct appointment reminder calls and follow-ups.
• Manage patient flow and coordinate with clinical staff.
• Maintain confidentiality and comply with HIPAA regulations.
• Support other administrative or clinical tasks as assigned by management.

Qualifications & Skills:

• High school diploma or equivalent.
• Minimum 1 year experience in a medical front office (preferred).
• Knowledge of medical terminology and insurance plans.
• Experience with EHR systems (NextGen preferred).
• Strong customer service and communication skills.
• Proficiency in Microsoft Office and basic computer applications.
• Ability to multitask in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Support other administrative or clinical tasks as assigned by management.

Benefits:

• Health, dental, and vision insurance.
• Paid time off.
• Retirement Plan.
• Simple IRA.
• Simple IRA matching.